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Recent Master of Business Administration (MBA) Graduate eager to contribute strong business acumen and leadership skills to a rewarding opportunity within a progressive organization.
Demonstrated ability to apply leadership skills to increase efficiency throughout daily operations within various industries.
Skilled in marketing, e-marketing, market research, media relations, and advertising.
Dynamic interpersonal skills, key to providing excellent service, leading high performance teams and conducting effective training programs.
Possesses proficiency in WordPress (CMS), Element 13, Adobe Photoshop and MS Office Suite.
Master of Business Administration (MBA), Franklin University, Columbus, OH; 2017
Relevant Coursework Completed: MBA Foundations, Business Environment, Operations & Project Management, Marketing Management, Financial and Managerial Accounting and Human Resource Management.
Bachelor of Science in Marketing, GPA: 3.226, Franklin University, Columbus, OH
Relevant Coursework Completed: Integrated Marketing, Introduction to Web Presentation, Internet Marketing, Graphic Editing Software, Public Relations, Marketing Behavior, Marketing, Market Research and Advertising.
Time Warner Cable Zanesville, OH
Customer Care Team Lead, 2011-2013
Received merit based promotion due to strong leadership, communication and quality assurance skills.
Continually furthered company knowledge; implemented effective strategies to promote customer satisfaction.
Developed and implemented successful training initiatives for newly hired associates; increased performance, retention and level of customer service.
Ensured quality control by monitoring phone calls of Customer Care Specialists.
Customer Care Specialist, 2009-2011
Demonstrated strong interpersonal communication skills; providing customer service, resolved inquiries and troubleshot billing issues.
Identified individual customer needs and made knowledge based recommendations.
Continually met and exceeded quality assurance metrics while simultaneously resolving issues rapidly to reduce overall number of service appointments.
Sunny Side Tanning New Concord, OH
Training Consultant & Manager, 2010-2011
Leveraged strong management abilities while overseeing all daily operations of 4 consultants within independent business generating $250k in annual revenue.
Streamlined quality and pricing initiatives, resulting in an 10% sales increase.
Increased repeat business by establishing a preventative maintenance schedule for tanning units.
Murphy Oil Cambridge, OH
Assistant Manager, 2007-2008
Fulfilled a key leadership position, with associated responsibilities including inventory control, human resource management and providing excellent customer service.
Maintained compliance to all company policies and procedures throughout all daily operations.
Heavily involved in recruitment, hiring and training of staff members.
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