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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●

Eager to contribute 14+ years experience in the Mortgage Industry toward supporting a dynamic organization in optimizing bottom-line performance

Foreclosure ~ Post-Sales ~ Quality Assurance ~ Regulatory Compliance ~ Team Leadership & Training



         Highly effective communicator; able to coordinate, motivate, and guide teams in accomplishing objectives and meeting critical deadlines in a fast-paced, high-growth, and diverse environment.

         Self-motivated with significant talents in customer service, quality assurance, government compliance, investor reporting, foreclosures, and risk management.

         Autonomous and energetic with polished prioritization and critical thinking capabilities.

         Demonstrate an unwavering commitment to confidentiality, integrity, and accuracy.

         Considerable strengths in handling highly sensitive and confidential information.

         Adept at interpreting complex contracts and loan documentation.

         Extremely proficient in numerous industry systems such as MSP (Mortgage Servicing Platform).


Professional Experience


Pacific Union Financial, LLC, Farmers Branch, TX, December 2014 - Present

Foreclosure Specialist II

         Independently manage post-sales activities including ordering appraisals/BPOs from Pro Teck real estate appraiser, establishing bidding instructions for investors, and providing updates to FNMA, FHLMC, USDA, VA through appropriate portals.

         Closely monitor evictions, upload eviction documents to eDOCS, and partner with property preservation specialist to facilitate timely move-outs.

         Request pre-foreclosure HUD extensions for FHA loans and post-sale extensions as needed, submit requests for law firms to gain access to Yardi P260, and prepare judgement figures, financial itemizations, and payment history for attorneys.

         Track third-party loans for receipt of funds and promptly close third-party rail upon receipt.

         Apply sharp attention to detail, efficiency, and accuracy toward submitting invoices for payment through SharePoint.


JP Morgan Chase, Irving, TX, November 2013 December 2014

Customer Assistance Specialist

         Advised customers on status of workout plans for loss mitigation reviews under Regulation B and X guidelines, collected payments on mortgages in default, and performed meticulous follow-up with customers in alternative foreclosure programs.

         Efficiently serviced default accounts for complete applications or workout plans to seamlessly transition files into underwriting for review.





Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2


Nation Star Mortgage, Irving, TX, January 2013 August 2013

Pre-Purchase Reviewer

         Evaluated mortgage loans for purchase, verified closing packets, and conducted component review of loans with missing or incorrect front ratios, DTI, LTV, CLTV, and HLTV financial data.

         Accurately inputted borrower information into computer system.

         Demonstrated exemplary leadership expertise in training, coaching, and mentoring new hires.


JP Morgan Chase, Lewisville, TX, June 2005 January 2013

Operation Senior Specialist

         Handled default accounts in litigation/bankruptcy with an emphasis in confirming MSP codes were reflected in litigation and bankruptcy screens.

         Diligently tracked default files in mediation while regularly updating attorney on outcomes.

         Extensively collaborated with attorneys in processing postponements, foreclosures, sales, and bankruptcy holds.

         Employed strong analytical skills to assess high-risk loans in default to avert foreclosure, and examined loans to determine alignment with charge-off guidelines.

         Played an active role in researching and verifying rescissions and methodically performed quality assurance tasks for overseas processes.

         Routed legal documents to correct departments, and conducted extensive research pertaining to default/foreclosure status on behalf of borrowers.

         Administered several default/foreclosure reports including suspense accounts and DLQ2 reports.

         Formally recognized for dedication with 5-Year Service Award and presented with Achievement Award for exhibiting outstanding performance.


Wells Fargo, Sacramento, CA; West Lake, TX, August 2002 February 2005

Phone Bank Representative / Floor Lead

         Submitted claims for stolen and fraudulent checks and ATM cards, processed customer payments, and provided account history details to callers when requested.

         Guided employees and managers in customer interactions and discussions to ensure satisfaction and retention while preserving positive company reputation.

         Handpicked to serve as escalation back-up based on diplomatic approach, tactfulness, sincerity, and resourcefulness.



Associate of Science, Computer Networking, ITT Technical Institute, Rancho Cordova, CA, 2003

Recipient of three Honors awards and two Highest Honors awards


Associate of Science, General Studies, North Lake College, Irving, TX, 2001




eDOCS, LenderLive, Black Knight, iVault, 10-key, Data Track, Valeri, Weblg,, Yardi P260 Portal, FHA Connections, FNMA website, ADP, SharePoint, Microsoft Word & Excel, MSP, DW (default work system)


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●
















Please accept this letter and accompanying resume in application for the (INSERT JOB TITLE / POSITION) opportunity that is currently available with (INSERT NAME OF COMPANY). In advance, thank you for your time and consideration.


As indicated in the accompanying resume, I bring to you more than 14 years experience in the mortgage industry, substantial talents in foreclosures, and proven performance in staff training, quality control, and investor reporting. My strong leadership skills and advanced capabilities in steering regulatory compliance will certainly enable me to effectively transition into your company and produce positive results. To complement these qualifications, I offer an impressive blend of mentoring, problem solving, communication, and organizational skills which are essential as a (INSERT JOB TITLE/POSITION).


As a proactive contributor to your organization, you will find me to be a highly motivated and reliable professional committed to supporting you in achieving your objectives through superior dedication and experience. I am confident that I could be a valuable asset to (INSERT NAME OF ORGANIZATION), and encourage you to call me at the number listed above.






Yyyyyy x. yyyyyy

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