3664 Frank Barwick Rd. | La Grange, NC 2855xxx-xxx-xxxx | abc@xyz.com

Business Savvy | Strategic Planning | Account & Pipeline Management | Leadership | Sales & Marketing

Training | Process Improvement | Organization | Results Tracking | Communication (Spanish)

Loyal, hardworking and confident professional with years of progressive, diverse management and sales experience. Dedicated to driving success as a team member or autonomously. Skilled in engagingly presenting to and training both individuals and groups on concepts and products in a manner that honors their commitment to learning. Personable with an optimistic demeanor, always seeking to achieve a sense of purpose in fulfilling all assigned responsibilities. Adept as it relates to execution and monitoring of transformative strategies and initiatives. Focused at all times on customer service excellence. Now seeking an opportunity with a forward-thinking organization that values leadership experience and the ability to deliver great value. In search of a Manager of Sales Excellence- Latin Americas role that will offer opportunities for career growth.

  Steadily averaged an A rating on company quarterly audits, among the highest scores in the region; also ranked at the same level and frequency on customer survey results

  Achieved positive YoY growth in activations, renewals and data revenue in early 2009 amidst highly competitive market conditions; ultimately ranked near the top regionally

  Hired, mentored and coached two direct reports that went on to progress into Sales Manager roles

  Engaged in a Marketing Management Development Program, an invite-only honor comprised of a three-part program offered solely to those recognized internally as executive management candidates

  Honored with a Team Achievement Award for crafting a standard service manual for FL retail operations

  Attended the Lunch of Champions for Q1/Q2 of 1996 and Q2/Q3 of 1997, as well as entered into the Circle of Success for 1997

  Engage with clients to assess their respective needs and sell solutions that seamlessly correspond

  Develop trust-based relationships with clients to garner enthusiasm for how new solutions affect their lives

  Educate clients about the perks and features of their purchases; follow up by replying to inquiries as needed

  Supervised and guided a team of 12 Wireless Consultants and a Welcome Specialist; coached and guided the team to achieve metrics or exceed expectations

  Led the team to consistently rank in Top 3 for regional data feature attainment; also led the staff to collectively secure a regional #1 rank in accessory sales quota attainment YTD

  Worked intensively to mentor a direct report that went on to become a Store Manager

  Recruited, hired, trained and inspired a team of 12 Business Sales Representatives in the Tampa Bay area; managed the team to consistently led the area in sales attainment under competitive conditions

  Proved key in introducing the company s 1X High Speed Wireless data product; recognized as the first market within the larger company structure to offer this product to its client base

  Efficaciously implemented a structured prospecting program team that led to bolstered levels of productivity

Continued

  Developed and oversaw daily retail operations team based in Clearwater, FL; included management of five direct reports with a total of 50 team members

  Led three of those direct reports to earn promotions or secure higher-level positions internally

  Increased Verizon s retail presence from two locations to 12 in two years; selected locations, managed staffing, facilitated new hire training and assessed team management

  Handled sales-boosting efforts such as merchandising and advertising; saw the number of activations triple within two years, from ~450 per month to 1.4K

  Recognized for efforts through multiple invitation to a Lunch of Champions for quarterly award winners that demonstrated sales excellence

  Achieved the President s Circle ranking, the highest award in company

  Delivered comprehensive support in developing the business sales organization for FL state

  Led business channel training, centered on various new products including one of the first wireless data products offered by Verizon

  Drove the adoption of a laptop-based customer management system used by the entire business channel in FL, a lead market in the company; directly impacted the reduction of client defections within the channel

  Served on a team that developed the BSC, a special Call Center group that fielded calls strictly from business customers; increased productivity within the channel by 15% within the first six months of implementation

  Prepared and trained the entire BSC team in promoting business channel products, as well as in related services and processes

  Discussed how to maximize sales via phone so as to generate optimal levels of profit

Bachelor of Science, Education with Biology Proficiency, Tennessee Temple University

3664 Frank Barwick Rd. | La Grange, NC 2855xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any role years of service-driven, customer-centered managerial experience. I ve spent nearly 20 years with my current employer, Verizon Wireless and seek a new challenge where I can leverage that sense of company loyalty in a Manager of Sales Excellence role, focused on the market in Latin America.

  At all times, I strive to be my best through hard work and dedication. I lead by example and inspire others to follow my lead. I work well under pressure to exceed all organizational expectations and sales goals set before me.

  I thrive working autonomously, but also serve as an excellent team member and leader. I have years of diverse background in communicating with clients and important stakeholders, so I am highly comfortable in working with a diverse population.

  To pair with my career history, I have a Bachelor of Science in Education from Tennessee Temple University. This experience sharpened my ability to educate, train and guide others, a skill that is invaluable in any leadership capacity.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume

3664 Frank Barwick Rd. | La Grange, NC 2855xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Contact Name

Company Name

Address

City/State/Zip Code

Dear _____________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy