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- 42 Colonial Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Self-assured and results-driven professional with more than 20 years providing high-performance sales, customer services and security management in the asset protection, loss prevention, and supplemental insurance industry.
- Strong passion for delivering outstanding customer service and process efficiencies in security management.
- Ensured compliance with performance standards to complete projects on time within budgets, while reducing project costs by 25% at Lowers & Associates.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Security Operations Management
Loss Prevention/Risk Management
Project & Case Management
Customer Service Management
B2B/B2C Sales Management
Territory Operations Management
Operations & Financial Audit
Policies & Regulatory Compliance (i.e. OSHA, etc.)
Staff Supervision & Training
Relationship Management (Clients, , Public, Government & Suppliers)
Productivity Tools: MS Office
Develop and manage a team of agents in building and maintain a solid customer base, and serving as Subject Matter Expert on territory sales management and customer service.
Build and maintain accounts through professional relationship building, educating clients on new products, and assisting with claims submission.
Promoted to current position in July 2016, after serving as District Leader in New Account and Sales Growth.
Provided strategic direction in managing the department, overseeing both field and office personnel, coordinating projects and program development, implementing compliance and risk-based approaches in program management, customizing auditing tools, and promoting performance standards to ensure completion of projects on time and within approved resources, while reducing project costs by over 25%.
Managed quality control of work product, and oversaw HR support in staff development.
Led in developing an Online Report Management System, including a Customized Risk Assessment Tools.
Strategically managed cases and liaised between field investigators, clients and related stakeholders to ensure delivery of quality service in loss investigations, background checks, and other investigative research services.
Traveled nation-wide doing compliance surveys, cash audits, and surveillance involving armored car operations.
Oversaw personnel review, access controls, vault operations, cash services operations, transit operations, ATM operations, and physical security management.
Responsible for Internal/external investigations, managing CCTV planning and installation (covert and overt).
Conducted financial and operations auditing of multiple locations to asses safety and security aspects of store activities, including supervision and training of shoplifting agents and asset protection specialists.
Attained high admission rates & corresponding restitution, and remediated a major POS flaw preventing potential loss.
Education & Credentials
B.A. in Criminal Justice, UNIVERSITY OF TEXAS AT SAN ANTONIO (1992)
Professional Development, Licensure & Certifications
Licensed Life/Health Insurance Producer - Xxxxxx, Virginia, Maryland (2015/16)
Certified Protection Professional, ASIS (2008) | Registered Private Investigator - Virginia (2004)
Awards & Recognition
Recognized as Top State Revenue Producer, consistently exceeding YOY sales projection targets at Aflac,
Recognized for Exceptional Investigative Techniques and Capabilities at Big Lots
Awarded 2003 Regional MVP, consistently achieving over 30% Shrink Reduction YOY at Big Lots.
United States Army Reserves (1988 -1996)
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