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Yyyyyy x. yyyyyy

5112 Trinidad Street-Riverdale, MD 20737 abc@xyz.com

 

 

Administrative Assistant / Call Center Representative

 

Two-Time Recipient of Customer Service Rep of the Month Award

 

Profile

 

  Offering extensive experience in customer-focused, service-oriented and call center environments along with solid background in administrative/office operations

  Proficient in providing business support in areas ranging from reception, human resources and project administration through documentation and information systems management

  Continually committed to providing quality customer service instrumental to generating new and repeat business, building loyalty, ensuring high satisfaction levels, and driving revenue growth

  Effective communication skills vital to productively interfacing with clients, management and staff

  Adept in prioritizing, planning, coordinating, and managing workflow to maximize productivity, boost efficiency, meet deadlines, and achieve performance goals

  Solid MS Office Suite, Outlook, Internet Explorer, and spreadsheet skills; type 50wpm accurate

 

Professional Experience

 

Visitor Assistant, Architect of the Capital-Capital Hill, Washington DC Present

         As first point of contact to public at Capital Visitor Center, deliver world-class service in expertly responding to requests and providing quality information related to facility; welcome and assist thousands of visitors

         Proficiently coordinate visitor tour reservations, bus arrivals, theatre loading, and special transportation arrangements to ensure efficient, quality service

 

Contact Center/Administrative Assistant, Educational Systems Federal Credit Union-Greenbelt, MD 2015

  Effectively assisted Members with full-scope banking services and transactions ranging from opening new checking, savings or special saving accounts to transferring funds

  Additionally offered expert support in responding to balance inquiries, troubleshooting account discrepancy issues and resolving technical/technology-related issues

  Collaborated in building business by actively consulting with clients to identify needs and capitalize on opportunities for cross-selling and/or up-selling of products and services

 

Inbound Call Center Rep/Administrative Assistant, Giant Headquarters-Landover, MD 2011 2015

  Delivered world-class service in advising customers on products/services and weekly promotions via direct, phone and technology-driven communications as well as processing new orders, consulting on prior orders and assisting with online card registration

  Supported optimal productivity, efficiency and quality of services and operations by effectively establishing new customer databases and updating/maintaining/reviewing/verifying client accounts

  Took the initiative to enhance performance by participating in training seminars to maintain current knowledge of new/emerging company products, policies, procedures, and computer operations

 

Customer Service Specialist, Washington Bible College-Lanham, MD 2009-2011

  Contributed strong leadership skills toward training, coaching and mentoring new hires along with managing department opening and closing functions

  Provided superior service in assisting customers with product information and promptly responding to and resolving complaints, claims and service requests; managed customer billing and account related service calls

  Played key role in building gym membership by actively contacting potential and existing customers

 

Administrative Assistant, Universal Energy-College Park, MD 2006-2008

  Offered comprehensive business support, from maintaining database, creating and managing all internal process documentation and monitoring data for quality assurance through providing guest/visitor reception, assisting office staff with projects and performing general clerical functions

  Delivered exceptional service in managing inbound customer calls in response to advertisement solicitations; successfully improved customer service standards

Education/Credentials

 

Licensed Minister

Pastoral Ministry, Trinity College of the Bible and Theological School; in progress

Business Administration Major, Washington Bible College; 2009-2011

Undergraduate Studies, Greensboro College & Prince Georges Community College; 2007-2009

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