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Yyyyyy x. yyyyyy
5112 Trinidad Street-Riverdale, MD 20737 abc@xyz.com
Administrative Assistant / Call Center Representative
Two-Time Recipient of Customer Service Rep of the Month Award
Profile
Offering extensive experience in customer-focused, service-oriented and call center environments along with solid background in administrative/office operations
Proficient in providing business support in areas ranging from reception, human resources and project administration through documentation and information systems management
Continually committed to providing quality customer service instrumental to generating new and repeat business, building loyalty, ensuring high satisfaction levels, and driving revenue growth
Effective communication skills vital to productively interfacing with clients, management and staff
Adept in prioritizing, planning, coordinating, and managing workflow to maximize productivity, boost efficiency, meet deadlines, and achieve performance goals
Solid MS Office Suite, Outlook, Internet Explorer, and spreadsheet skills; type 50wpm accurate
Professional Experience
Visitor Assistant, Architect of the Capital-Capital Hill, Washington DC Present
As first point of contact to public at Capital Visitor Center, deliver world-class service in expertly responding to requests and providing quality information related to facility; welcome and assist thousands of visitors
Proficiently coordinate visitor tour reservations, bus arrivals, theatre loading, and special transportation arrangements to ensure efficient, quality service
Contact Center/Administrative Assistant, Educational Systems Federal Credit Union-Greenbelt, MD 2015
Effectively assisted Members with full-scope banking services and transactions ranging from opening new checking, savings or special saving accounts to transferring funds
Additionally offered expert support in responding to balance inquiries, troubleshooting account discrepancy issues and resolving technical/technology-related issues
Collaborated in building business by actively consulting with clients to identify needs and capitalize on opportunities for cross-selling and/or up-selling of products and services
Inbound Call Center Rep/Administrative Assistant, Giant Headquarters-Landover, MD 2011 2015
Delivered world-class service in advising customers on products/services and weekly promotions via direct, phone and technology-driven communications as well as processing new orders, consulting on prior orders and assisting with online card registration
Supported optimal productivity, efficiency and quality of services and operations by effectively establishing new customer databases and updating/maintaining/reviewing/verifying client accounts
Took the initiative to enhance performance by participating in training seminars to maintain current knowledge of new/emerging company products, policies, procedures, and computer operations
Customer Service Specialist, Washington Bible College-Lanham, MD 2009-2011
Contributed strong leadership skills toward training, coaching and mentoring new hires along with managing department opening and closing functions
Provided superior service in assisting customers with product information and promptly responding to and resolving complaints, claims and service requests; managed customer billing and account related service calls
Played key role in building gym membership by actively contacting potential and existing customers
Administrative Assistant, Universal Energy-College Park, MD 2006-2008
Offered comprehensive business support, from maintaining database, creating and managing all internal process documentation and monitoring data for quality assurance through providing guest/visitor reception, assisting office staff with projects and performing general clerical functions
Delivered exceptional service in managing inbound customer calls in response to advertisement solicitations; successfully improved customer service standards
Education/Credentials
Licensed Minister
Pastoral Ministry, Trinity College of the Bible and Theological School; in progress
Business Administration Major, Washington Bible College; 2009-2011
Undergraduate Studies, Greensboro College & Prince Georges Community College; 2007-2009
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