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Profile of Qualifications

Determined and hardworking retail management and supply chain professional with over 15 years of experience in effectively leading trading and supply chain operations. Thrives in deadline-driven environments that require strong detail orientation and proven expertise in project management best practices. Possesses a strong sense of accountability and team leadership. Ensures organizational competence as it relates to logistics tools and working methods. Driven to improve processes, streamline operations and slash costs. Able to leverage time management and multitasking skills to handle concurrent priorities. Personable and positive with a strong work ethic and success-focused mindset. Seeking a position with an innovative company that will allow for leverage of skills, as well as deliver opportunities for continued professional development.


Skills & Abilities

Supply Chain Management Fulfillment Sales ROI Strategic Planning & Analysis Interpersonal Communication Goal Setting

Cross-Functional Teamwork Leadership Inventory Control Logistics Project Coordination Time Management & Organization

Retail Operations & Training Coaching & Mentoring Profit Maximization Expense Management Critical Thinking Problem Solving

Professional Background

IKEA Trading Services Americas

Senior Supply Planner, Houston, TX, 2007-2015

         Worked efficiently to translate big picture ideas into concrete action plans; directed various project efforts at the local and global levels

         Ensured that agreed-upon business setups were updated within the company system

         Developed and analyzed reports; followed up with actions that served to continuously improve supplier KPIs and delivery functions

         Prioritized order security and management initiatives to boost levels of accuracy and help guarantee timely delivery

         Spearheaded follow-up to confirm proper order parameters and initiate changes as needed

         Recognized and implemented cost-effective logistical procedures and solutions to optimize lead times

         Led suppliers using SDP methods and encouraged each to take ownership for their respective logistics operations

         Defined supplier capacity levels and proactively working to remain within capacity exceptions

         Translate business needs and priorities into actionable logistics strategies

         Developed and utilized orientation and training materials focused on supply planning; coached and mentored coworkers in their respective professional development endeavors

         Assumed inventory control for $140M in supplies


IKEA Retail Management

Manager-in-Training, Houston, TX, 2006-2007

         Supervised day-to-day operations with a strong focus on customer care and commitment to company service levels

         Hired, built, and trained a high-performance staff team; used solid organizational leadership skills to supervise effectively and actively participated in operational and merchandising efforts that yielded significant sales results

         Guided and advised a team of 14 professional staff members; played a key participatory role in all commercial team meetings

         Offered employee feedback including both points of progress and areas of excellence; enacted corrective action as required

         Suggested recommendations for improvement to bolster sales levels while also adhering to an agreed-upon budget

         Placed store products to maximize retail space and attract attention to high-margin merchandise items

         Responded willingly to customer complaints; examined returned items and aimed to holistically address problems as they arose

         Aided company managers in creating an industrious, cost-effective and lucrative enterprise


Goods Flow Replenishment, Houston, TX, 2005 2006

         Contributed to the location s replenishment process every day prior to store opening to ensure that all areas were fully stocked with the correct goods in their assigned locations

         Properly handled goods as they came into the facility; included unloading, internal transportation and stock replenishment

         Supervised and provided guidance to a team of 30 colleagues each day; included scheduling work shifts to maximize each staff member s potential while also keeping in mind the needs of the store and its customers

         Adopted and set into place a zero tolerance policy from door to floor to help fuel smooth operations

         Trained and support sales coworkers and managers with a Sales Space Capacities Implementation

         Conducted and analyzed training efforts to assess needs and craft new training procedures as needed; reported on results and examined them to decide which elements worked and which ones were in need of modification




Logistics Inventory Specialist, Houston, TX, 2004 2003

         Efficaciously handled inventory control measures and took on full responsibility for annual market hall inventory valuation

         Investigated and resolved internal process and deviations; helped Sales Managers create productive, frugal and profit-generating solutions to drive revenue growth

         Created project plans that defined requirements for both the development and implementation phases; also served in an Implementation Specialist capacity to hone in on achievement of maximum efficiency and productivity

         Created status reports for project team members to review; analyzed content and used it to negotiate deadlines and deliverables

         Analyzed impact in great detail to more effectively fuel business upgrade processes

         Designed store product placement plans to maximize space and draw customers attention to high-margin items


Additional Experience

         Sales Personnel, IKEA, Houston, TX, 2001 2002

         Sales Team Leader, IKEA, Houston, TX, 2003 2004



Completed Coursework, Fred Pryor Seminars and Career Track (ongoing)

Associate s Degree, University of Sarajevo Faculty of Law


Professional Development

Project Management Business Navigation 1 IKEA Shopkeeper Program Coaching (Module One) Learning Styles Situation Leadership Potential Program Development Trading (America s High Performers)


Community Involvement

Volunteer, Children Abuse Center, Houston, TX

Volunteer, Civil Protection, Sarajevo, Bosnia






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