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Yyyyyy x. yyyyyy
Software Development ~ Security Solutions ~ Medical & Scientific Products
Product Direction ~ Strategic Collaboration ~ Product Development ~ 3rd Party Integrations
Well-versed in cutting-edge technologies including identifying, developing, and steering implementation of product strategy and business direction.
Demonstrated skills in technology trend analysis, competitive intelligence, and budget administration.
Able to effectively cooperate and communicate with individuals from all cultural backgrounds to achieve specific goals for product design, development, launch, and marketing.
Conceptual thinker with sharp collaborative, relationship-building, and problem solving skills.
Proven capabilities in educating management, staff, customers, and key stakeholders in the product s technological vision, direction, opportunities, and challenges.
Possess exceptional technical/scientific writing skills and public speaking talents; full list of publications and presentations provided upon request.
Duo Security, Ann Arbor, MI, 2014 to Present
Spearhead all third-party integrations with company s product including technology and partner alliances.
Championed deployment of 60+ new integrations to date and continuously explore new opportunities to meet or surpass corporate goals for product development.
Scrutinize third-party solutions based on strategic market analysis, competitive evaluations, and customer feedback to determine viability of integrations.
Resourcefully join forces with software engineers and designers to conceive, develop, and deliver new solutions via Agile methodology.
Formulate extensive documentation including product requirements and associated assets.
Meet frequently with other departments such as sales, technical support, senior leadership, programmers, and project management to discuss in depth product direction, competitive marketplace, strategic alliances, and troubleshooting.
Barracuda Networks, Ann Arbor, MI, 2012 to 2014
Technical Delivery Manager, Product Management Team
Trained and educated global support offices in new appliances and technologies while delegating tasks to two personnel.
Successfully initiated, nurtured, and established a strong support presence in Europe for the Barracuda Message Archiver.
Evolved Barracuda Message Archiver and Barracuda Backup Server from initial product launch in 2007 to mature and popular cloud solutions in 2014.
Assessed and swiftly resolved product escalations from sales teams and technical support department.
Diligently maintained public-facing technical library as well as internal knowledge base content.
Compiled financial summaries and business analyses as needed to pinpoint weaknesses and boost P&L results.
Compuware Corporation, Detroit, Michigan, 2011 to 2012
Proficiently supported enterprise-grade application performance management solution (Datacenter Real User Monitoring), Linux, Windows Server 2003-2010, and SQL Server.
Conducted comprehensive analysis of application communications using packet captures and Wireshark.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Contributed to fueling sales revenues by providing high-quality support to field team throughout all stages of installation, configuration, and post-sale support.
Authored and disseminated knowledge base articles for internal and external access, vital to achieving information access and transparency, subsequently boosting productivity.
Barracuda Networks, Ann Arbor, Michigan, 2007 to 2011
Technical Support Engineer, Tier III
Steadily advanced through a series of promotions to support SMB/enterprise Linux-based appliance and software solutions including Barracuda Email Archiver, Barracuda Backup Server, and Barracuda Spam Firewall.
Visited customer sites to perform technology installations and rectify broad-based issues as needed.
Fostered productive and unified efforts between technical support, engineering, and senior management to enhance existing and new product development.
Detected and diagnosed bugs, tested fixes, and troubleshoot implementation and coding issues.
Functioned as customer-facing technical escalation point for over 100 Tier 1 support engineers globally.
Aastrom Biosciences, Ann Arbor, Michigan, 2005 to 2007
Research Associate III
Composed reports summarizing research activities and delivered presentations at multiple conferences.
Defined and prepared SOP protocols, and demonstrated excellent managerial skills in delegating tasks to personnel.
Contributed solid technical acumen toward collaboratively maintaining Exchange 2003/2007, Microsoft Server 2003/2007, Microsoft Project Server, and workstations on the corporate network.
Mott Children s Hospital, Dept. of Pediatrics/ Infectious Disease, Univ. of Michigan, Ann Arbor, 2004 to 2005
Lab Manager / Research Associate II
Orchestrated daily operations within state-of-the-art research laboratory exploring bacterial pathogens of particular concern for cystic fibrosis patients.
Performed extensive database administration to track and organize findings related to microbial genetics and fingerprinting such as ribotyping, RFLP, and RAPD PCR.
Pfizer (Manpower), Ann Arbor, 2002 to 2004
Contractor Drug Discovery: Inflammation Molecular Science
Actively participated in ongoing development efforts and screens used by research team.
Investigated RNA, protein, and cytokine production to drive product development and advance the study of inflammatory pathways and mechanisms.
Anaplasmosis Research Lab, College of Veterinary Medicine, Oklahoma State University, Stillwater, OK, 1997 to 2001
Senior Research Specialist
Managed all facets of active research laboratory targeting the study of Anaplasma marginale.
Controlled lab budgets, purchased research materials, interfaced with collaborators, and established lab safety program to protect personnel while ensuring constant regulatory compliance.
Applied dynamic leadership talents toward directing, supervising, and mentoring three faculty researchers, one staff member, and eight student workers.
Trained and instructed lab members and visiting scientists in cutting-edge imaging and analysis techniques.
Graduate coursework in Statistics, Oklahoma State University, Stillwater, OK, 2001
Bachelor of Science in Biology, Washington State University, Pullman, WA, 1996
Foundations, Focus, Build, Market, Launch Pragmatic Marketing, 2014 to 2015
Linux-based servers & workstations, LDAP/Active Directory, MySQL, PostgreSQL, Perl, Windows servers and workstations, shell scripting, networking, network security
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