Dedicated and accomplished Strategic Leader with several years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in improving efficient business operations. Equipped with an ability to consistently meet and/or exceed individual sales metrics, review complex claims, and provide training to both new and existing staff members. Offer solid supervisory abilities with experience in leading large-scale operational projects and maintaining rapport with clients, co-workers, and members of executive management.

Operations Management Team Leadership/Motivation Microsoft Office Suite Self-Motivated

Project Management Strategic Operations Planning New Hire Training Revenue Growth

Water Mitigation Client Relationship Management Strategy Alignment Insurance Adjusting

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Supervise a team of 15 individuals which includes providing individualized coaching and guidance along with handling employee relations issues

  Identify and order project materials for jobs, schedule work crews for projects, and oversee accounts receivable functions  

  Play a lead role in estimating large commercial projects ranging from $100K to over $1.5MM along with acting as a Safety Coordinator for job sites

  Coordinated both administrative and technical logistics within the organization which required negotiating contracts, reviewing/settling claims, and assisting clients with account issues

  Utilized Navigator software to handle on-boarding logistics, generated non-program vendor protocol letters, and played a lead role in special investigations related to potential fraud  

  IICRC Certified in WRT and ASD

  Supported claims management functions within the organization which included investigating loss claims, explaining coverage to clients, and assisting clients with documenting losses

  Utilized superior communication and interpersonal abilities to successfully maintain rapport with emergency repair vendors, contractors, and cleaning services

  Led branch operations within a busy rental car branch which required monitoring both customer service and administrative functions

  Supervised a team of 5 individuals which required providing training in regard to customer service, sales, and negotiation techniques

  Identified and diffused escalated customer service situations, monitored store metrics, and implemented innovative operational strategies

  Awarded Top Salesman (2011)

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review.  In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and operations roles with experience in designing and implementing strategies, supervising staff members, and diffusing escalated customer service situations. In addition, I have strong experience in building positive relationships with both internal and external clients, supporting special projects, and increasing productivity levels.

Some of my key skills include:

  Play a lead role in estimating large commercial projects ranging from $100K to over $1.5MM along with acting as a Safety Coordinator for job sites

  Bachelor of Science Degree in Political Science and Government from Stephen F. Austin University along with several industry certifications

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy