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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Dynamic, detail-focused and energetic travel management expert with years of diverse experience. Skilled in connecting with individuals and groups at all levels. Highly motivated and experienced with the drive to excel in a positive team environment Adept in driving company goals that bolster success levels and drive efficacy. Thrives in deadline-driven settings that call for adaptability. Seeking a customer service or administrative role that will allow for continued career growth and a focus on executive assistance and project management skills.


Key Areas of Knowledge & Expertise


Customer Service Delivery | Interpersonal Communication | Scheduling & Travel Logistics | Strategic Planning | Inventory Control

Mail Distribution | Shipping & Receiving | Payroll | Organization | Time Management | Typing | Filing | Faxing | Multi-Line Phones | MS Office


Professional Experience


A & I Travel Service Inc.: Corporate Services and Group Travel Agent (2012-Present)

         Manage group activity booking with clients and vendors up until completion for a corporate travel agency

         Chosen for the role due to customer service expertise; provide client support services during all booking stages and foster positive client relations in the process

         Book groups from start to finish; gather quotes and book, ticket, invoice, collect and manage payment for hundreds each year

         Deliver follow through on meeting room and group hotel room requests; often liaise with team members, including other travel professionals, to deliver corporate travel services in an efficient, timely manner

         Maintain group vendor contracts and monitor clients compliance with travel policies

         Consult with clients regarding international travel entry requirements, e.g. passports and foreign travel visas

         Negotiate rates with hotels for clients based on the number of nights their company spent in previous years and entered rates into GDS

         Worked on car services, airport transfers, booking international train service, airline award ticket management, etc.

         Began assigning groups of 10 or more for the Varsity Spirit client and all of its different annual cheer/dance competitions; awarded this responsibility after one year on the job and assumed role in addition to aforementioned duties and am the sole liaison for Varsity

o    Organize the group s transportation to and from the airport

o    Also booked buses in place of airfare for those that live close enough to the event


Hooper Holmes Portamedic: Job Title (2007-2012)

         Worked directly under the Office Manager to prioritize the schedules of over 40 Mobile Examiners in their work with patients e.g. blood draws and health/life insurance exams

         Fielded a high volume of inquiries with precision and accuracy; ensured timely follow-up with clients, staff and local office

         Upheld a cohesive and productive work environment to ensure smooth communication with clients and contractors alike

         Monitored and reported on regulatory compliance trends to the local and corporate office; included maintaining Examiner payroll and status records that detailed each of their respective attempts to schedule clients

         Resolved all client and employee conflicts with a strong sense of levelheadedness and professionalism

         Led the migration from antiquated to new online processes; monitored and measured progress of each transition

         Placed orders for blood kits, maintained a kit inventory and sent them out via FedEx to the Examiner recipients based on their needs

         Also fulfilled basic office duties including faxing, filing and replying to multi-line phones, among other things




Associate of Applied Science, General Technology, Southwest Tennessee Community College (Cum Laude)



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