Accomplished operations leader with experience outperforming expectations at small to mid-sized companies.

  Experience working closely with executives and board members, including reporting to the CEO.

  Adaptable, hands-on leader, with outstanding problem solving skills to proactively address and resolve issues.

  Excellent listening, verbal communication and interpersonal skills to build and lead teams and gain the trust, confidence and respect of clients, vendors and other key stakeholders.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite; Adobe Creative Suite; Google Adwords, Analytics and Tag Manager; Spytools; SimplyCast; Mailchimp; Wordpress; Facebook; Twitter; YouTube; and many other programs.

Operations Management Budget Management Team Management

Digital Marketing New Business Development Process Improvement

Market Expansion Project Management Data Mining & Analytics

Problem Solving Inventory Control Marketing/Advertising

Custom Communications, Inc. 2009-Present
Director of Contractor, Recruiting & Marketing (2014-Present)

  Reporting to the Chief Executive Officer, play an integral leadership role generating $15 million in annual revenue across more than 20 markets.

  Manage a $360,000 annual operating budget and an $180,000 yearly advertising budget.

Achievements:

  Achieved 33% annual revenue growth over a three-year period.

  Saved $85,000 annually after hiring a third-party resource to perform the functions of three previous employees.

  Generated cost savings by improving the quality of uniforms and reducing the number of uniforms needed.

  Reduced QA failures by 60% in a few weeks after identifying and fixing a performance gap by contractors.

  Enhanced tracking of hiring manager productivity after developing tailored reporting featured with a customized Applicant Tracking System (ATS).

  Streamlined centralized processes that promoted production-style volume output at a local level. 

  Successfully hired, trained, managed and retained two team members.

  Motivated team members to maximize their potential after developing recruiting incentive programs.

  Lowered costs to contractors after improving the quality and appearance of vehicle signage. 

Custom Communications, Inc. (continued from page 1) 2009-Present

Operations Manager (2012-2014)

  Reporting to the CEO, ensured 150,000 work orders were completed to client satisfaction annually.

  Managed performance of more than 10 markets and more than 175 team members.

Achievements:

  Played an integral role generating up to $15 million in annual revenue.

  Spearheaded expansion efforts to several new markets.

  Honored with the Top Sub-Contractor Award from Dish Network three consecutive years.

  Created the recruiting strategy, including building a new Recruiting Department.

Flagship Office Manager (2009-2012)

  Led field operations from the corporate office, overseeing residential communications installation and service.

Achievements:

  Honored as Best Office Overall in 2011 and Manager of the Year in 2010 out of 13 offices nationwide.

Custom Printwear 2002-2009
CEO

  Built a company that generated $500,000 in annual revenue and grew to 12 employees.

  Successfully targeted clientele seeking high-end screen printing and embroidery services.

  Acquired Fortune 500 clients by providing outstanding services and negotiating favorable contracts.

Island Graphics 1999-2002
Production Manager

  Led a team of 10 employees for this provider of screen printing, embroidery and promotional products.

  Spearheaded all activities of the production and art departments, including design creation, approvals, color separation, embroidery digitizing and film output.

Completed a variety of courses in Sales Training, Operations Management and Technical Product Training, as well as Train the Trainer workshops

Designed a children s book archived at the North Down Museum in Bangor, Northern Ireland

Dear Hiring Manager:

With this letter, I wish to express my sincere interest in becoming your next (INSERT EACH JOB TITLE HERE).

As my accompanying resume indicates, I am an accomplished operations leader with experience outperforming expectations at small to mid-sized companies. My experience includes working closely with executives and board members, including reporting to the CEO. One of my greatest attributes is I am an adaptable, hands-on leader, with outstanding problem solving skills to proactively address and resolve issues. Additionally, I possess excellent listening, verbal communication and interpersonal skills to build and lead teams and gain the trust, confidence and respect of clients, vendors and other key stakeholders. Among my accomplishments in the last three years:

  Achieved 33% annual revenue growth over a three-year period.

  Saved $85,000 annually after hiring a third-party resource to perform the functions of three previous employees.

  Generated cost savings by improving the quality of uniforms and reducing the number of uniforms needed.

  Reduced QA failures by 60% in a few weeks after identifying and fixing a performance gap by contractors.

  Enhanced tracking of hiring manager productivity after developing tailored reporting featured with a customized Applicant Tracking System (ATS).

  Streamlined centralized processes that promoted production-style volume output at a local level. 

  Successfully hired, trained, managed and retained two team members.

  Motivated team members to maximize their potential after developing recruiting incentive programs.

  Lowered costs to contractors after improving the quality and appearance of vehicle signage. 

I am confident I would be an immediate and long-term asset to your organization. I look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx