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Dedicated and Accomplished Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within the higher education industry. Experienced in leading cross-functional teams, implementing streamlined operating procedures aimed at improving student engagement, managing university compliance, and assisting in large-scale program implementation. Highly adept in increasing organizational productivity in addition to maintaining strong communication with others.

  Significant experience in strategic roles within the higher education industry with a background in ensuring compliance, managing records, and implementing student focused initiatives

  Played a lead role in a substantial initiative within the university which was focused on identifying student experiences from application through graduation with the goal of identifying ways to improve the overall student experience

  Superior self-starter with a demonstrated background in excelling within leadership positions in addition to consistently striving to improve both professional and personal skills

  Direct day to day administrative operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Facilitate the planning and implementation of innovative operational strategies, supervise a team of approximately 40 individuals, and oversee an annual budget of $3.5 million

  Manage internal student record systems which included academic record systems, transcripts, graduation information, class/exam scheduling, and National Student Clearinghouse reporting

  Active partner in the management of both domestic and international consortia agreements in addition to managing the certification of over 2,000 Veterans and 440 athletes

  Act as a member of the Emergency Response Committee in addition to working within several steering committees which included a committee tasked with selected an online service provider used to bring online courses to the university

Walden University, Baltimore, MD 2009-2014

  Coordinated various administrative operations which included enforcing both accreditation and compliance standards in addition to working closely with academic leadership teams

  Led a project aimed at documenting approximately 110 process flows for registration, records, transcripts, degree audits, and graduation plans in addition to designing a tracking tool used to monitor staff productivity levels

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  Created quarterly metrics dashboards which outlined productivity, quality, and cycle time in addition to participating in the HLC regional re-accrediting steering committee

  Consistently updated the student handbook and catalog, ensured university policies were adhered to, and maintain responsibility for the management of historical student records

  Facilitated daily administrative functions which included completing degree audits, monitoring daily metrics, and assisting students with inquiries related to records inquiries

  Designed and implemented academic policies and procedures aimed at improving student success and academic integrity levels and acted as an Advisor regarding current university polices

  Maintained a significant knowledge of FERPA confidentiality and regulatory requirements, assisted in training of new staff members, and acted as a member of several internal committees

  Directed the management and enforcement of academic policies and best practices within the university along with leading a large project focused on selecting a new student information system

  Played an instrumental role in training others on the appropriate evaluation of various types of credits, processed grade issuances and/or changes, and determined student graduation eligibility

  Generated both state and federal reports as needed and acted as a Contributor to the student handbook, catalog, and various official college publications

  Coordinated daily administrative functions within the university which included assisting students with records related inquiries, ensuring university compliance, and assisting admission office staff

  Provided guidance to staff members in regards to student record retention, created streamlined processed aimed at improving efficiency, and attend both regional and national conferences

  Managed compliance related tasks within the college of Education and Human Development which included ensuring Title II reporting requirements were followed

  Completed reporting for the National Council for the Accreditation of Teacher Education, acted as a Chair for various steering committees, and coordinated compliance focused site visits

  Recognized as the College Representative for the Ohio Confederation of Teacher Education Organizations in addition to other higher education groups

  Directed registration and records management functions within the organization which included managing student records, enforcing compliance standards, and supervising course scheduling

  Acted as the Project Manager for an initiative concentrated on the design and implementation of a college-wide database which utilized MS Access and a SQL server

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  Graduation Advisor-Community & Technical College, The University of Toledo

  Admission Specialist-Graduate School, The University of Toledo

  Adjunct Faculty-Humanities & Social Science Department, The University of Toledo

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Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

Due to a planned relocation to the Michigan, I am currently seeking a challenging new career opportunity as Director of Student Success Initiatives and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in leadership and operational roles with experience in managing student records programs, ensuring university compliance with both federal and state regulations, and participating in university committees. In addition, I have a demonstrated ability to maintain positive rapport with others, maintain detailed student record databases, and participate in industry specific events such as conferences and other events.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s Degree in Public Administration from the University of Toledo.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be an asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

Contact Name

Company Name

Address

City/State/Zip Code

Dear _______________________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me an asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy