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Yyyyyy x. yyyyyy

373 Harvest Run | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


IT Professional

Systems Engineering | Operations Management | Research & Analysis | Infrastructure Upgrades

Application Support | Design | Testing & Implementation | Technical Support | Communication | Time Management


Capable, tech-savvy and hardworking professional with experience across various areas within Information Technology. Strive to continually grow and expand upon skill set in order to optimally troubleshoot and resolve concerns using solutions that improve client experiences. Blend creative and technical acumen to resolve business concerns using customer-focused solutions. Experienced in leading measures to support new technologies as they evolve and become commonplace. Seeking an IT role with a mid- or large-size company with an infrastructure or application support focus; also open to roles that involve supporting system integration or internal support teams.


Professional Synopsis| Delta Community Credit Union

System Engineer 2014 Present

  Design, test, implement and support platforms varying in size, scope and complexity, e.g. hardware, operating systems, applications and system tools

  Work across single applications, load-balanced web farms and multiple security platforms

  Consult and deliver technical support to stakeholders during lifecycle planning, problem solving, integration and application support procedures

  Collaborate with business groups to break down processes in order to identify areas in which the IT Department could boost efficiency using process improvement and automation methods

  Contributed to a virtualization project that reduced the Delta physical footprint from over 300 servers down to under 50; completed in order to perform a datacenter relocation

  Retired 75 Windows 2003 Servers and upgraded them to Server 2008 to reduce necessary resources and meet project completion milestones on time

  Upgraded the image retrieval system from EqualLogic storage to a hybrid flash array using Nimble storage with UCS management

  Deployed a Content Management System for the Delta website

o   Introduced the site and deployed through integrating with lexxxxxxcy systems via F5 load balancer to redirect traffic

o   Performed mitixxxxxxtion steps to ensure the security of the public-facing site

  Chosen as an Analyst for the Rapid Process Mapping Team in 2017, to capture IT requirements from business groups; allowed for prioritizing value-added features to aid Analysts in writing Agile user stories for Developers to use in starting the Scrum process

  Acted as a member of Delta s Philanthropic Committee in 2016; collectively allocated funds for nonprofit orxxxxxxnizations so they could better benefit the communities that they serve

  Collaborated with colleagues to ensure high availability within critical systems by developing strategies around SQL Always-On technology, Windows Clustering and VMWare DRS

  Implemented a content management system for the Marketing Team to use for deploying content

  Worked with System Engineers to design and deploy a converged infrastructure to upgrade the current storage solution from 1GB iSCSI to 10GB iSCSI network

  Upgraded the VMware environment to 6.0 from 5.5 in support of the company s new infrastructure

  Implemented a BYOD solution using Sophos per-app VPN to allow iPad loan applications signatures

  Deployed an Enterprise Web Filter called Websense; led initial configuration for the Security Officer to set up applied policy definitions

  Implemented the Imperva web application filter including the initial configuration for the Security Officer, used to fine tune security monitoring and control guidelines


Yyyyyy x. yyyyyy



Field Support Technician 2011 2014

  Directed the implementation of desktop devices, applications, peripherals, and network attached devices

  Led the research and analysis of malfunctioning hardware or software per System Support or operational needs; performed root-cause analysis to aid end-users in recovering seamlessly from service interruptions

  Xxxxxxined expertise in the use of all credit union software

  Acted as the final tier of support for 800 users during tenure in this capacity

  Collaborated to redesign the virtual desktop environment, which effectively increased the capacity of company hardware

  Proved crucial in updating the VSphere environment to Version 5.5

  Implemented a BYOD solution via Airwatch used for employee device security and management purposes

  Contributed actively to the Information Security Council to uphold workstation standards for Microsoft and third-party application; succeeded in patching 2K endpoints

  Reduced enterprise threats by 90% in two months

  Joined with colleagues to modify existing processes in order to minimize the threat index

  Deployed and maintained the Lumension workstation and server patching application to replace the previously-implemented solution

  Configured patch baselines and established schedules to allow for automated patching

  Remediated patches using vulnerability scans provided by the Security Officer; achieved as a means to protect the environment from potential future vulnerabilities


Operations Specialist 2010 2011

  Precisely scheduled daily tasks, developed innovative new processes and moved forward the automation of current procedures

  Maintained a backup regiment to ensure preparedness

  Operated as a Saymitar Help Desk support point for end-users

  Recorded all job tasks via a web page, which allowed for ease of use and aided and helped to satisfy the orxxxxxxnization s disaster recovery documentation process




Master of Business Administration, Liberty University (2016)

Bachelor of Information Technology, Clayton State University (2010)

Associate of Applied Science, Clayton State University (2010)

Also studied at Southern Polytechnic State University and Xxxxxx Perimeter College








Yyyyyy x. yyyyyy

373 Harvest Run | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any role years of diverse, service delivery-focused technical experience. This will serve me well in any leadership capacity in the field.


  My goal is to secure a challenging, exciting new IT role with a mid- to large-size company that centers on infrastructure or application support.


  At all times, I strive to be the best I can be using hard work and dedication. I lead by example and inspire others to follow my lead. I excel both in teams and in working independently.


  I thrive under pressure to surpass all expectations set before me. I ve demonstrated this, paired with a commitment to employer loyalty, over the course of a career with Delta Community Credit Union that spans eight years and counting.


  Furthermore, I have a strong educational background to pair with my work history. I have an MBA, as well as a Bachelor of Information technology.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your orxxxxxxnization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume









Yyyyyy x. yyyyyy

373 Harvest Run | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



March 16, 2018



Contact Name

Company Name


City/State/Zip Code



Dear _____________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having xxxxxxined a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Axxxxxxin, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.



Yyyyyy x. yyyyyy


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