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Yyyyyy x. yyyyyy

M1101, Cosmos, Magarpatta City, Hadapsar, Pune, India ● C: +91-91 684 99108 ●

Senior Manager / Director of Engineering

Product Development ~ Agile / Scrum Processes ~ Strategy Planning ~ Full SDLC Management

Global Team Leadership ~ Quality Assurance ~ Release Planning ~ Analysis ~ Risk Management




         Offer 19 years of experience in telecom software development on diverse platforms and technologies, and proven success in project leadership, solution development, training, mentoring, and driving process improvements which elevate productivity and slash expenses.

         Effective at managing and smoothly aligning both onshore and offshore resources to achieve both enterprise and customer objectives.

         Excel at interfacing with key stakeholders to propel forward-moving efforts, contain costs, and fuel continuous improvement across multiple initiatives concurrently.

         Possess extensive experience in IVR, IPTV, and CTI domains.

         Well-versed in Genesys CTI suite and Cisco ICM suite, and delivered cutting-edge solutions for VoIP-based IVR-CTI integration.

         Expert in leveraging productivity tools throughout SDLC with an emphasis in early defect identification, reduction, and resolution.

         Constantly focus on optimizing software performance, reliability, usability, security, and compliance.

  • Proficient in developing dynamic teams through coaching and mentoring, extensive industry expertise, and hands-on leadership.


Professional Experience


EXFO, Pune, India, 2014 to Present

Senior Manager / Head of Service Assurance Engineering

         Spearhead prototyping, design, development, and verification of service test management product and analytics product features.

         Direct Product Support and Improvement team in diplomatically handling customer escalations and issues for Xtract product line and coordinate Flex team in delivering customized solutions for Tier 1 customers.

         Communicate with product stakeholders and business owners to identify needs, precisely communicate requirements to staff, and support efforts associated with customer demos and integration solutions.

         Proficiently manage 50-member team in delivering critical customer features according to rigorous timeline and quality requirements, and play a lead role in customer release planning.

         Deployed extensible monitoring system (Xtract) among major customers such as Verizon and TELUS and oversaw full-scope engineering for new features.

         Participated in introducing Apache Kafka high-speed messaging system to achieve data import needs of 11M records per hour.

         Enhanced predictability and accelerated QA cycle by introducing 3rd party team which automated 50% of regression suite.

         Established performance and development lab which was adopted globally to optimize project development.


Alcatel Lucent India Ltd. Chennai, India, 2004 to 2014

Technical Manager / Head of Engineering / Solution Architect

         Governed planning and development of Content Delivery Network product features and linear TV video delivery acceleration.

         Joined forces with top-level management to mitigate customer escalations, and visited customer sites as needed.

         Extensively contributed to comprehensive strategy planning for IVR and IPTV product portfolios.


Continued ►



Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2


         Held complete ownership of 7810 CDN, a key component of end-to-end video delivery solution used to enhance quality of end user experience.

         Coordinated team of 25 on 7810 CDN project, served as key decision-maker in customer release planning initiatives, and functioned as customer s primary point of contact.

         Introduced and designed innovative multicast mode video delivery solution for 7810 CDN.

         Steered product strategy planning, standardization, and evolution for 5910 Video Service Appliance which provides linear TV channel fast zapping response (<1 sec) and quality of service enhancements for IPTV deployments.

         Defined processes and workflow for Alcatel Lucent MiViewTV application certification program which permits TV application partners/service providers to validate STB client applications and endorse applications as compliant for MiViewTV deployment.

         Project-managed Genesys Voice Platform to provide next-generation voice processing which meets advanced call routing and voice self-service needs for a contact center enterprise; contrived processes and workflow to facilitate Agile development and maximize early defect reduction and detection.

         Headed engineering functions for VITAL QoS and QoE analytics tool to measure video/audio quality, and successfully aligned product features with standard MoS specifications.


Alcatel India Ltd., 1998 to 2003

Team Lead / Technical Specialist

         Played an integral role in requirements analysis, design, development, and testing of Element Management application software within client-server and multi-tier architectures.

         Formulated solutions based on OMG standards and independently designed CORBA-based ECOM and INOSS 2.3 applications using ORBACUS and ORBIX CORBA vendor solution.

         Masterminded design and implementation of event transport architecture using CORBA notification service.

         Represented company as Functional Area Representative in CMM L3 final assessment.

         Awarded as Best Performer of the Year in 1999 based on outstanding performance and contributions.

         Designed and implemented IN UMS 3.2 services and INOSS 2.3 mediations devices for use on OSP 2.3 service delivery and service development platform framework.

         Championed R&D project (ECOMAgent 2.x) to provide a framework for managing different TL1 based SONET elements in a single process, with minimal effort/rework to map between TL1 data and CORBA information model.

         Recognized at Alcatel Global Centre as key contributor for CORBA-based solutions.


AAA Software Export India Ltd., 1997 to 1998

Software Engineer

         Performed analysis, design, development, and testing of Star:Flashpoint mainframe emulation software in Visual Basic 6 and Visual C++.




Diploma in Advanced Computing, C-DAC ACTS, New Delhi, 1997


Bachelor of Engineering in Electronics, Viswakarma Institute of Technology, Pune, 1996


Completed ongoing training throughout career including:

Android application development, CORBA, Orbix, Java, SONET, ClearCase, Clear DDTS Bug Tracking, Management Development, Agile, Finance for Non-Finance, Teamwork, Creativity & Innovation, CMM awareness




Operating Systems: Linux (Ubuntu and RHEL 6), Sun Solaris, TRU64 UNIX, Windows

Domains: VoIP, CDN, CORBA, GSM, SONET, IPTV, IVR, CTI, IN, EMS/NMS, wireline/wireless

Programming: object-oriented design, C/C++

Software & Tools: MySQL, Infobright, Rational Rose, Visio, SS7 signaling, Twister/Selenium, Velocix, SoftACT, SIP UA tools (SIPp, Xlite, pingtel, SIPsak), SIPp


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