Highly adaptable Professional eager to contribute 5+ years of experience to a challenging opportunity within a

progressive organization.

• Proven ability to oversee daily operations within fast-paced environments.
• Skilled in building and leading high performance teams; experienced in implementing plans to significantly boost efficiency.
• Strong interpersonal communication skills, key to educating clients on products and forming positive relationships.

Apria Healthcare, Greenville, NC 2016-Present

Patient Service Technician

• Demonstrate strong interpersonal, organizational and leadership skills throughout completion of assignments.
• Utilize excellent communication skills to educate patients on various types of medical equipment.
• Deliver top notch customer service; tend to emergencies as necessary in a rapid manner.
• Maintain high level of patient confidentiality while ensuring adherence to HIPAA and joint commission regulations.
• Successfully deliver and set up medical equipment.

United States Postal Service, Greenville, NC 2015-2016

Holiday Clerk Assistant

• Utilized strong interpersonal communication skills to provide assistance to patrons; successfully resolved inquiries.
• Managed mail in a fast-paced environment to ensure timely delivery.

Carolina Home Medical, Greenville, NC 2013-2015

Branch Manager

• Fulfilled key leadership position within a fast-paced environment, focusing heavily on staff management, maintaining adherence to company policies and devising strategic business plans.
• Delivered quality customer service, thoroughly monitored warehouse inventory to ensure proper stock levels were maintained.

Key Achievements:

• Streamlined process improvement initiatives, resulting in a 60% increase in sales within a 2-year period, as well as significant reduction of expenses.
• Continually recognized as most profitable store; opened two new positions based on store growth.

Carolina Home Medical, Greenville, NC 2009-2013

Home Medical Equipment Technician

• Demonstrated strong organizational skills while optimizing efficiency throughout coordination of deliveries and accurately tracking inventory.
• Provided top notch customer service; used strong communication skills to educate patients on medical equipment.

Bachelor of Science in Biology, East Carolina University, College of Arts and Sciences, Greenville, NC; 2012

Dean s List, Honor Roll, National Society of Collegiate Scholars