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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Country of Citizenship: United States
Secret Security Clearance
____________________________________________________________________________
Job Title: Ready & Resilient Program Manager
Department: Department of the Army
Agency: Army Installation Management Command
Job Announcement Number: SCEG0000 xxxxxx xxxx , xxxx , xxxxx 0000050853
____________________________________________________________________________
Core Competencies
Exceptional Propensity for Overseeing Sexual Harassment Assault Response and Prevention Program (SHARP)/Family Advocacy Program (FAP)/Family Readiness Group (FRG)/Counseling & Referral Services/Suicide Awareness & Prevention, Commercial and Community Programs/Servicing (SNAP, WIC, Housing Assistance) Program Planning and Management, Army Community Services Support: Financial Readiness, Family Advocacy Program (FAP), Army Family Action Plan (AFAP), Relocation, Information and Referral, Exceptional Family Member Program (EFMP), Family Member Employment Assistance Program, Army Family Team Building (ADTB), Community Life Program (CLP), Army Emergency Relief (AER), Mission Requirements/Objectives Development, Status/Progress Review, Management Guidance, Policy Matters Advisement, Organizational Goal Development, Policies/Procedures Development/Implementation, Programs/Activities Financial Management, Financial Counseling/Planning/Directing, Accredited Financial Certification, Work Efficiency Development, Customer Satisfaction, Relationship Development, Decision Making, Project and Personnel Management
Over eight years of experience with Army Community Service Family Programs
Professional Experience
August 2014 - Present
Army Community Service
Fort Polk, LA
Hours per Week: 40
Salary: N/A
Supervisor: Clarence Harmonson Phone: 337.531.1940 May Contact
Survivor Outreach Financial Counselor GS-0301-11
Effectively assist clients/families by providing in-depth financial planning assistance and instruction; interview clients to assess family financial status, educate on money management methodologies and develop any needed debt-repayment plans, including working with creditors regarding negotiating indebtedness remediation and ensuring clients are updated on status. For individuals/families with more in-depth problems requiring longer involvement, refer to appropriate legal entities, credit counseling agencies and such entities as American Red Cross,
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Chaplain s Office, Social Work Services, Command Finance, Staff Judge Advocate, Inspector General or Family Assistance Office; maintain on-going contact with clients/military leadership regarding resolving money management issues and continually assure maintenance of professional standards as well as compliance with governing laws/policies/regulations. Additionally, assist family members with community programs such as housing assistance, WIC, SNAP to prevent privation.
Adroitly research services and delivery methodologies and facilitate customer feedback on services rendered to determine satisfaction levels; assess military community and service organization surveys to identify special needs of soldiers survivors and assure delivery of needed services. Serve as ACS Financial Readiness Program Manager in absence of assigned individual; review activities and assure orderly operation of all financial programs.
March 2014 August 2014
Army Community Service
Fort Benning, GA
Hours per Week: 40
Salary: N/A
Supervisor: Rosalie Nolt-Grant Phone: 706.545.8463 May Contact
Army Emergency Relief (AER) Specialist GS-0301-11
Proficiently provided crucial financial assistance for installation personnel in response to multiple service-connected emergency situations including non-receipt of pay/allowance monies, loss of pay and emergency travel/transportation expenses, among others. Planned, directed and evaluated program activities and developed/administered plans and procedures to support financial planning for Base personnel. Interviewed applicants to verify eligibility and identify type/amount of assistance to be provided. Ensured that clients understood repayment requirements and developed agreed-to repayment schedule that accommodated client repayment capabilities and situations. Developed/entered all relevant financial information into assorted ledgers/journals, with appropriate postings for multiple disbursements and receipts; also prepared any documentation required for collection of delinquencies.
Prepared change of station/loan transfer vouchers and associated records modifications; delivered budget counseling to prevent future difficulties, compiled data on AER program and prepared/maintained all financial records/reports.
Was strong contributor to development of annual operating budget for appropriated/non-appropriated funds required to support changing conditions; collaborated with program managers to coordinate plan implementation in meeting organizational goals/objectives. Carefully assessed activities/programs to ensure highest levels of performance efficiencies, especially regarding budgets/manpower, while providing exceptional services.
March 2011 March 2014
DOD Resource Management
Columbus, GA
Hours per Week: 40
Salary: N/A
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Supervisor: Linda Hardge Phone: 706.545.9376 May
Contact
Budget Analyst-Funds Control GS-0560-09
Conducted budget-related activities and participated in development/execution of organizational budgets, performing on-going routine assignments. Consolidated budget requests, assessed estimates from program managers to assure compliance with rules/procedures and assured validity/accuracy of estimates as well as balance with budget. Reviewed all impact statements from program managers, determining adequacy of information submitted. Authored reports for headquarters personnel covering funds status and monitored program budgets to assure proper funds allocation/expenditure. Assisted with controlling Operations Division program funds and conscientiously reviewed array of status reports; worked closely with Branch Chiefs to assure monies were spent as allocated or any changes were justified/documented. Also reviewed historical data to determine appropriate funds levels to cover multiple expenses, monitored MTSS program to assure funds control, continually reviewed obligations/expenditures and forwarded relevant information to Resource Management staff.
Utilized data from GFEBS to reconcile Obligation Plan, verified data for input of PBG realignments from Branch Chiefs, distributed funding to appropriate SAGs, received incoming BEFAMs and disseminated information appropriately; balanced RMO Branches on monthly basis and updated/verified accuracy of annual Spend Plan. Efficiently updated monthly Annex C to verify shortfalls; maintained ledgers to provide current fund status, support expenditure planning and avoid over-obligations. On regular basis reconciled financial reports to local ledgers, traced discrepancies and submitted corrective transactions; also maintained logs and audit trails, monitored changes in prior year obligations and provided status on prior year funds.. Monitored fund usage by activities to assure proper allocation.
Expertly processed reimbursable sales orders, received/submitted packets for prior year requests and reviewed non-stock fund orders and payables of un-liquidated obligations. Assessed items to determine validity of obligation, ensured return of any excess prior year funds, recommended prior year funds transfer/reprogramming and worked with branch chiefs to identify deviations and clarify suspect areas.
August 2010 March 2011
Army Community Services
Fort Benning, GA
Hours per Week: 40
Salary: N/A
Supervisor: Ann Pratcher Phone: 706.626.0189 May Contact
Army Emergency Relief Financial Readiness Technician GS-0001-07
Effectively coordinated/implemented Financial Readiness Program (FRP), serving as informational source for individuals dealing with complex issues; managed various emergency situations including non-receipt of pay/allowance, loss of pay, emergency travel/transportation and other similar issues. Successfully interviewed applicants, verified eligibility, determined type/amount of aid needed, developed workable repayment schedule and ensured client was
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fully aware of program requirements. Developed documentation required for collecting delinquent accounts and was responsible for entering client data into Client Tracking Database (CTR). Continually interfaced with Command in identifying methodologies for resolving/relieving financial stresses for military personnel.
May 2009 June 2010
Army Community Services/Serco
Fort Sam Houston, TX
Hours per Week: 40
Salary: N/A
Supervisor: Brian Doughtery Phone: 210.221.2418 May Contact
Survivor Outreach Services Financial Counselor
Expertly provided important financial planning/assistance for clients and families; interviewed individuals, assessed financial status, trained individuals on sound financial management principles/techniques and developed debt repayment plans. Negotiated with creditors to develop short-term repayment agreements and, when necessary, referred clients with larger issues to legal authorities or credit counseling agencies. Maintained contact with clients and other involved military individuals in assisting with problem resolution; also worked with American Red Cross, Chaplain s Office, Social Work Services, Command Finance, Staff Judge Advocate, Inspector General and the Family Assistance Office to resolve client issues.
Conducted money management training for military personnel/dependents; designed lesson plans that addressed client needs and focused on such issues as financial responsibilities, avoiding over-indebtedness, how to use banking/credit union services, developing budgets, liquidating debt, managing checking accounts and various rights/obligations. Continually assured that all program actions were completed at the highest professional levels and in compliance with applicable laws/regulations/policies. Assessed new services and implemented customer feedback methodology to determine satisfaction levels with new programs/services. Also worked with survivors of fallen soldiers as well as members of the military and service organizations to identify and make available array of support services; made any needed referrals and coordinated/conducted various life skills and support groups. Was successful in overseeing program operating budget and developing plans for utilizing various allocated monies.
August 2007 February 2009
Hampton University
Hampton, VA
Hours per Week: 40
Salary: N/A
Supervisor: Nellie Crawford Phone: 757.727.5221 May Contact
Budget Analyst
In this Contractor assignment was tasked with multiple analytical/administrative duties including formulation, programming, budgeting, planning, executing and reviewing; assured dissemination
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of information to appropriate activity leaders and worked with management staff in coordinating preparation of financial requirements. Held responsibilities for preparing Mid-Year Review, Annual Operating Budget (AOB), Monthly Obligation/Burn Rate Reports and budget calls; included direct and reimbursable for financed/unfinanced requirements and utilized cost-benefit analysis and program trade-offs to assess prior/current/forecast year budgets. Analyzed additional funds requests, authorized funds distribution and revised/prioritized data to include in budget reports submitted by department.
Provided excellent advisement to leadership/staff regarding budget function, systems and procedures for funds control, requirements justification, reprogramming and utilization; managed multiple-year appropriations by continually analyzing expenditures vis- -vis program accomplishments, appropriation limitations, trending, any excesses and identifying possible problem areas. Also advised Chief, Budget Division, concerning trends/deficiencies, and took appropriate actions to secure additional funding from operating agency. Identified requirements to release/transfer funds and recommended appropriate actions to support un-programmed requirements.
Developed in-depth knowledge of budgetary methods, procedures, regulations and other guidelines; identified and resolved multiple budget-related problems including developing alternative funding methods, designing budget estimates for programs that have undergone extensive changes and require re-budgeting, and developing/administering budget plans that required re-assessment during fiscal year. Expertly utilized budget formulation principles to collect, tabulate and verify financial data, compile statistical reports, develop financial analysis and adjust data in various forms/schedules. Continually applied budgetary principles to determine if obligations, expenditures and allotments were within funding limitations. Have gained strong familiarity with organizational structures, programs and Headquarters staff work methodologies to determine if funding needs/requests were in line with program objectives. Additionally, have developed demonstrated skills in accessing, interpreting and applying program informational sources; was also tasked with administering travel card program, often researching problems requiring reconstruction of information.
Education
Phoenix University, Phoenix, AZ
Master s Degree, Business Management Major, Administration Minor, 2010
GPA: 3.8
Semester/Credit Hours: N/A
Training/Certification
Installation Management Agency Online (IOL), 2010
Standard Army Finance Information System (STANFINS), 2010
Electronic Document Access (EDA), 2010
Over the Counter Channel (OTCNet), 2010
General Fund Enterprise Business System (GFEBS), 2009
Automated Time Attendance and Production System (ATAAPS), 2009
Defense Travel System (DTS), 2009
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