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Driven, focused, and knowledgeable Strategic Leader with 19+ years of experience in high-stress environments in addition to a strong background within skilled nursing/nursing home environments. Experienced in supporting daily strategic marketing operations, implementing innovative admission processes, and supporting case management and/or administrative tasks. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations/Marketing Management Skilled Nursing Facilities Process Improvement

Attention to Detail Contract Negotiation Complex Problem Solving Strategy Development

Team Leadership Report Generation Vendor Management Obtaining Insurance Authorizations

Case Management Insurance/Medical Billing Medi-Cal/Medicare Staff Training/Coaching

• Direct day to day marketing and admissions functions within a fast-paced, 24 bed, skilled nursing environment with a focus on improving productivity and resident satisfaction
• Design and implement innovative marketing strategies, create monthly financial/growth goals, and handle admissions functions which include obtaining insurance coverage authorizations
• Play a lead role in generating monthly admission reports, facilitate resident/family tours for prospective clients, and support the billing department as needed
• Achievements Include:
• Successfully increased revenue by 90%, maintained capacity at 99%, increased Medicare census from 1 to 15 within 1 month, and obtained 3 HMO contracts
• Achieved a financial profit within the facility within a span of 2 months which was the organization s first profit in 10 years
• Recognized as a AHCA Bronze winner

• Facilitated operations within several departments in a 157 bed facility which provided psychiatric support to individuals aged 18 to 100
• Obtained insurance authorizations on behalf of residents, supported case management activities, assisted residents with support service applications, and generated admission specific reports
• Maintained an expert level knowledge of both state and federal medical regulations, attended case management meetings, and assisted the corporate office as needed
• Achievements Include:
• Awarded the Facility Super Star Certificate (2008) and a AHCA Bronze award
• Maintained 99% capacity for the entire organization, increased revenue by approximately 90%, improved private pay census from 1 to 5 monthly, obtained 15 new county mental health contracts, and closed 4 new HMO s

RCFE Administrator Certificate, Career Smart, Brea, CA

Administrators Certification in Residential Care Facility for the Elderly