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Yyyyyy x. yyyyyy
360 E. Bradley Ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phonexxx-xxx-xxxx
U.S. Citizen
SSN: xxx-xx-xxxx
Veteran s Preference: None
Clearances: None
Job Announcement Number: SAN-0000 xxxxxx xxxx , xxxx , xxxxx 000009
Job Title: Supervisory Transportation Security Officer
Department: Department Of Homeland Security
Agency: Transportation Security Administration
Core Competencies
Passenger Safety, Crew Safety, Airport Security, Baggage Screening, Security Administration, Security Leadership, Communication Skills, Sound Judgment, Staff Training, Airport Management System.
Professional Experience
12/2013-Present
Transportation Security Administration, U.S. Department of Homeland Security San Diego, CA
Salary: $21,600
Hours: 40/week
Supervisor: Ruth Cuentas; Phone xxx-xxx-xxxx ; Contact: Yes
Transportation Security Officer
Display stellar leadership and communication skills while serving as a Certified Acting Lead Transportation Security Officer at the San Diego International Airport.
Protect the security of passengers, crew and airport personnel by conducting screening of persons and their carryon property prior to boarding an aircraft.
Communicate effectively with passengers, supervisors and managers on a daily basis, including using fluency of the Spanish language to communicate with non-English speakers.
Immediately take decision action using sound judgment regarding any issues that might reveal a weakness or vulnerability to screening operations.
Maintain diplomacy and tact when communicating with frustrated passengers.
Verify the identity of passengers by checking their form or forms of identification.
Showcase strong oral presentation skills to educate officers about daily brief information.
Oversee staffing, ensuring a concise rotation of resources to meet the volume demand and ensure that personnel take their required breaks.
Train officers on best practices of operations, including standard operating procedures such as using the electronic Airport Management System.
Yyyyyy x. yyyyyy Page 2 of 3
Professional Experience (continued)
12/2013-Present
Transportation Security Administration, U.S. Department of Homeland Security San Diego, CA
Salary: $21,600
Hours: 40/week
Supervisor: Ruth Cuentas; Phone xxx-xxx-xxxx ; Contact: Yes
Transportation Security Officer
Conduct identification verification calls to the watch-list/no-fly list through the Identification Verification Call Center.
Use a computer system to write 414 incident reports.
Record passenger throughput numbers and input data into a PMIS system.
Log items lost or left behind by passengers in the Airport Management System.
03/2008-08/2014
Tssi Home Medical Equipment
La Mesa, CA
Salary: $27,840
Hours: 40/week
Supervisor: Steven Griswold; Phone: 619-644-2170; Contact: Yes
Field Technician
Safely drove a vehicle to deliver home medical equipment to commercial and residential customers.
Administered vehicle and equipment inspections and maintenance.
Maintained repair logs, and service summaries in compliance with company policies.
Built and maintained positive communications with all levels of professionals, including doctors, nurses, vendors and customer representatives.
Installed medical equipment at client locations upon arrival.
Educated and trained customers on the proper use of medical equipment, including answering any questions they posed.
Communicated effectively with customers in both English and Spanish.
Gained the trust, confidence and respect of management to train personnel on best practices.
Worked effectively with regional personnel regarding any necessary troubleshooting or repairs.
03/2005-06/2007
Tommy s Italian Restaurant & Deli El Cajon, CA
Salary: $11,520
Hours: 30/week
Supervisor: ; Phone: ; Contact: Yes or No
Server
Communicated effectively with guests in a restaurant environment.
Built and maintained rapport with customers and explained any daily specials or offerings.
Recorded guest orders and altered kitchen personnel in a timely manner.
Followed up with customers on a regular basis to ensure they were having a pleasant experience.
Delivered ordered meals to guests in a friendly, polite and efficient fashion.
Trained new employees on best practices of providing professional service to diners.
Ensured the restaurant was always kept in a clean and sanitary manner.
Yyyyyy x. yyyyyy Page 3 of 3
Education
San Diego State University
Degree: Bachelor of Science
Major: Criminal Justice
Earned: 05/2012
GPA: 2.9 / 4.00 scale
Languages
English and Spanish
Computer Skills
Microsoft Office (Excel, Word, PowerPoint) and Microsoft Access
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