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Resume 2.jpgYyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

 

General Manager / Multi Site General Manager / Regional Manager

Portfolio Manager / Operations Manager / Director of Property Management

Resume bar.jpgPROFILE

  Offer several years of experience in steering and supporting multi-million dollar, multi-property community operations generating millions of dollars in annual revenue; track record of success in maximizing occupancy, perennial retention, revenue growth, profitability, and operational performance.

  Vast background in driving broad areas of operation, from marketing, rentals/leasing, rental collections, tenant relations, lease file audits, and move in/move out processing through human resources, accounts payable, financial analysis/P&L, administrative, and grounds/facilities maintenance and inspections.

  Effectively plan, coordinate and steer operations as well as define, develop and implement targeted action plans to maximize use of resources, boost productivity and efficiency, control costs, and increase profits.

  Proactively hire, train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

  Adept in researching and evaluating industry trends and competitor activities and apply findings toward designing and executing innovative strategies to boost leveraging in a saturated market.

  Dynamic communication, presentation, relationship building, negotiation, and problem solving skills vital to effectively interfacing with clients/tenants, vendors, contractors, senior management, and cross-functional staff.

  Additional valuable management and sales experience in customer-focused, service-oriented retail sector, including staffing, business development, financial reporting, strategic planning, and process reengineering.

  Technology savvy, with proficiencies spanning MS Office Suite, Lotus Notes, MRI, LRO, Resident Works, OPS Tech, A/P Express, Salesforce, Operating Reports, and Rent Sentinel through Yardi Voyager, Yardi Payscan, Yardi Procure To Pay, Yieldstar, Compliance Depot, Rent Caf , Bluemoon, Building Link, Lead2lease, Conservice Utility Management, Ocius Utility Management, Tournado, 360Start, and Business Intelligence reporting as well as many other property management software.

  Highly versatile; quickly master new roles, responsibilities, technologies, and environments as illustrated by success in transitioning from retail to property management sectors.

CAREER ACHIEVEMENTSResume bar.jpg

  Promoted within 9 months of joining Bozzuto Management; special exception granted to promote before policy of minimum of 12 months employment had been reached based on dynamic performance.

  Recipient of prestigious 2015 Rising Star Award; selected out of 2K+ eligible employees.

  Nominated for 2015 Career Development Award in recognition of successfully developing 4 staff for promotion within company.

  Led both locations to presently rank #1 in maintenance request satisfaction out of 180+ company properties.

  Successfully transitioned Metro 303, a new acquisition, to new ownership.

  Reduced delinquency from 10% to under 2% across 2 properties.

  Increased YOY revenues 14%, Metro 303, and 8%, West 130.

  Exceeded Net Operating Income budgets by 3%, Metro 303, and 7%, West 130.

  As a recognized contributor to company success, retained during AvalonBay buyout of Archstone in 2013 to continue to collaboratively drive operations in supervisory role.

  Received AvalonBay Best of the Best Awards for operational excellence, service excellence, and neat clean and working within first 2 quarters under new company ownership, Q2 and Q3 2013.

  Key management team member in achieving 10% NOI growth-FYE 2013.

  Successfully steered resident renewal program to achieve 60%+ perennial retention rate.

  Track record of limiting negative variances in total operating expenses of $4M.

  Successfully generated over $16M in combined revenues while managing over $7M in capital assets.

  Recognized by senior management for exceptional performance and strength in sales and business development.

  Reduced shrink from 1.6% to .7% by streamlining operational systems and processes.

  Boosted profit margin 34% by designing, developing and initiating innovative sales, marketing, and customer service strategies.

  Increased productivity 47% by creating and developing targeted employee empowerment and motivation programs; consistently met and exceeded monthly sales goals.

 

Yyyyyy x. yyyyyy Page 2 of 2

Resume bar.jpgPROFESSIONAL EXPERIENCE

Bozzuto Management 2014-Present

Multi-Site Property Manager; 2015-present

Property Manager; 2014-2015

  Recruited to manage Metro 303, a 166-unit Luxury, Mid Rise, LEED Gold Building valued at $85M and rapidly progressed to additionally manage West 130, a 150-unit, Mid Rise, LEED Gold Building valued at $82M, both built in 2012; currently responsible for combined $18M annual revenue generated across 316 units housing 800+ residents.

  Have assumed increasing accountability beyond prior industry responsibilities spanning financial and human resources through capital projects and renovations.

  Strategically allocate and administer $170M budget to maximize use of resources, control costs and optimize profits across both properties; financial responsibilities include quarterly forecasting/projections along with pricing and revenue and delinquency management.

  Cost-effectively manage $1M in capital projects and renovations between 2 locations.

  Effectively hire, train, develop, schedule, and direct personnel, with current staff including 3 managers and 5 associates.

  Proficiently compile and produce variety of complex reports; ranges from owner reporting, including variances and executive summaries, through quarterly competitive market analysis, quarterly appraisal and diverse management reports.

  Efficiently conduct leasing/occupancy, monthly turnover and monthly advertising analyses along with weekly competitive market surveys.

  Successfully define and implement targeted strategies to optimize tenant renewals/retention.


AvalonBay Communities/Archstone Apartments 2009-2014

Customer Service Supervisor; 2013-2014
Assistant Community Manager; 2009-2013

  Maintained same responsibilities during ownership transition under new job title, with accountability for managing 21-building, 396-unit luxury apartment community covering 23 acres, valued at $90M and generating approximately $12M in annual revenue; actively assisted in successful lease up of community and played instrumental role in ensuring smooth transition of ownership by rapidly learning and subsequently training upper management as well as associates in all new processes.

  Held broad-scope responsibilities spanning marketing, rentals/leasing, resident renewal program management, collections, tenant relations, and move in/move out processes through human resources, accounts payable, lease file audits, administrative, financial/P&L, and grounds/facilities maintenance.

  Effectively built and directed dynamic team of on-site office and maintenance personnel along with leasing consultants; included staff scheduling and performance evaluations.

  Concurrent with management, personally leased approximately 45 units annually, managed sales and supporting paperwork; further drove business growth by administering innovative on-site web marketing promotions.

  Proficiently administered 80/20 Affordable Housing program, from annual physical inspections through recertification and renewal processes.

  Played vital role in ensuring optimal, competitive rental rates by monitoring market conditions through market surveys and LRO recommendations and collaborating with revenue management team in defining best pricing strategies to maximize market penetration while increasing profitability.

  Closely monitored budget through review and analysis of daily, monthly and year-to-date reports including, among others, 30/60 day projections, general ledger and P&L reports.

  Efficiently processed move in inspections along with move out inspections, paperwork and related repair charges.

  Conducted property grounds inspections, including landscaping and overall physical condition, for quality assurance and standards compliance.

 

Circuit City, Bayshore, NY 2003-2008
Assistant Store Director

  Relied upon to lend expertise in performing all Store Manager and Operations Manager duties due to company s financial issues; contributed dynamic leadership skills in overseeing all daily operations including sales, customer service and human resources through merchandising, shipping and receiving, financial, and administrative.

  Optimized staff performance by strategically facilitating cross-functional training as well as establishing a collaborative teamwork environment; built, trained and motivated both supervisors and employees.

Resume bar.jpgEDUCATION

B.B.A., Business Management - Hofstra University-Hempstead, NY, 2006
A.A., Liberal Arts in Math and Science - Nassau Community College-Garden City, NY, 2003

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