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Yyyyyy x. yyyyyy
7920 Country Club Dr. #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced Administrative Assistant and Office Manager with 15+ years of experience within high-stress environments with a strong background in providing support to executive staff members and leading office logistics. Experienced in leading complex projects, implementing unique organizational strategies, and leading front-office operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Proficient in: Microsoft Office Suite, QuickBooks, FileMaker Pro, AMICS, MACOLA, and Inventory Software Systems
Key Competencies
Administrative Support Team Leadership Process Improvement Customer Service/Support
Problem Solving/Critical Thinking Strategy Implementation Executive Management Support
Invoicing/Bookkeeping Human Resources Management Order Management Supply Management
Professional Experience
CBD Inc., Elgin, IL February 2012-January 2018
Administrative Assistant/Customer Service
- Directed day to day administrative operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
- Supported various departments within the organization which included assisting with accounts payable/receivable, in addition to supporting purchasing functions
- Reviewed and entered orders into an internal order management system, generated customer invoices, and provided stellar service to both new and existing customers
- Oversaw the reception area which required greeting incoming customers along with creating customer files, updating databases, and completing month-end inventory
- Played a lead role in working with a staffing agency to hire temporary staff members as needed in addition to handling various human resources logistics
Sparks Technology Inc., Batavia, IL November 2003-September 2007
Administrative Assistant/Office Manager
- Supported administrative and operations tasks within the organization which included assisting members of the executive team, addressing incoming calls, and managing supplies
- Reviewed and updated customer files as needed, maintained service records of equipment, and assisted with invoicing/bookkeeping tasks
- Acted as a liaison between outside organizations and members of the executive management team in addition to successfully reviewing and diffusing escalated customer service situations
Additional Experience Includes: Executive Assistant, Knowledge Revolution
Education
CBCS Certification, Computer Systems Inc., Elgin, IL
CHERS Certification, Computer Systems Inc., Elgin, IL
CCA Certification, Computer Systems Inc., Elgin, IL (Pending)
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