Yyyyyy x. yyyyyy

9281 Oak Bridge Ct., Ft. Myers, Florida 33967 ● (xxx-xxx-xxxx ● Abc@xyz.com

Patient Relations ~ HIPAA Compliance ~ Surgery Scheduling

Front & Back Office Operations ~ Medical Billing and Coding

         Considerable strengths in all aspects of operations leadership including scheduling, patient care, billing, coding, patient conflict resolution, and personnel management.

         Outstanding skills in developing, promoting, and maintaining a cohesive workplace environment.

         Diligently adhere to strict rules, protocols, and requirements for quality assurance and ethical standards compliance.

         Seamlessly cooperate with multi-disciplinary health care team members to steer collaborative efforts and increase safety and quality of care.

         Possess exemplary problem solving, clinical, report writing, planning, and organizational skills.

         Well-versed in dermatology, internal medicine, urgent care, diabetes education, pulmonology, pain management, endocrinology, and Mohs surgery.

         Sound knowledge of Medicaid, Medicare, and third-party reimbursement regulations.

         Highly regarded for polished interpersonal skills, positive attitude, multi-tasking abilities, confidence, and prioritization skills.

CHS-Physicians Regional Medical Group, Naples, Florida, 2016-Present

Office Coordinator / Surgical Coordinator

         Interface with patients to streamline check-in/out process, and perform broad-scope administrative functions such as answering incoming calls, training new hires, maintaining and updating technology and equipment, and replenishing inventory.

         Knowledgably respond to inquiries from patients and family members regarding facility policies, procedures, and services.

         Research patients insurance eligibility and benefits plans to facilitate accurate and appropriate invoicing and billing activities.

         Issue invoices, collect fees from patients, schedule appointments, and obtain prior authorizations.

         Serve as member of Employee Satisfaction Committee tasked with identifying and implementing strategies and policies to optimize staff morale, productivity, and retention.

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Justin s Place, Naples, Florida, 2015-2016

Intern

         Counseled, mentored, and motivated clients in recovery by teaching 12 Steps' and providing compassionate and sensitive emotional support.

         Demonstrated strong talents in case management and fostering a unified workplace climate with all personnel to optimize quality of care.

Pain Management Consultants of Southwest Florida, Fort Myers, FL, 2014-2015

Certified Medical Assistant

         Actively contributed to general patient care including clinical procedures and interventional surgical procedures.

         Leveraged sharp administrative talents toward performing medical coding, refilling prescriptions, ordering labs and x-rays, and updating electronic medical records.

         Established immediate rapport with patients to maximize comfort and trust.

Internal Medicine Associates, Fort Myers, FL, 2010-2014

Certified Medical Assistant

• Supported all facets of office operations by greeting patients, scheduling appointments, and maintaining high-volume database of medical records.
• Recorded patients vital signs and collected other assessment data while consistently ensuring strict adherence to HIPAA rules and regulations.

         Prepared patients for medical procedures and treatments, and assisted physicians in a hands-on capacity.

         Provided patient instructions prior to and following procedures and treatments.

Prior Background:

Certified Medical Assistant

Bonita Community Healthcare Center, Bonita Springs, Florida

North Coast Institute of Endocrinology & Diabetes, Cleveland, Ohio
Mount Sinai Hospital, Cleveland, Ohio

Hospital Corpsman

United States Navy

BS, Healthcare Administration

Hodges University - Naples, FL, 2014

Certified Medical Assistant

National Certification of Competency Testing (NCCT)

EMR software (Availity, Athena, Passport, Cerner, Epic, One Touch), Microsoft Office Suite