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Yyyyyy x. yyyyyy


410 Ashmun Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |


Claims Processor | Customer Service Expert

Operations Management | Teamwork | Insurance Acumen | Retail Services | Strategic Planning

Critical Thinking | Attention to Detail | Organization | Communication | Time Management | MS Office Suite


Enthusiastic and dedicated leader with over 20 years of progressive experience backed by a diverse skill set gleaned from two decades of experience. Promoter of teamwork and enthusiasm used to foster a positive operational environment. Leverage strong attention to detail in working within time constraints, both as xxxxxxrt of a team or as an independent contributor. Excel in operating under pressure in a fast-xxxxxxced setting that calls for flexibility. Open to a challenging new adventure to xxxxxxir with career background and deliver prospects for advancement. Seeking to reenter the business world in a challenging new role in the insurance, banking or management sectors.


Professional Synopsis


USPS Service | Rural Carrier Associate (RCA) 2017 Present


State Farm Fire and Casuality Comxxxxxxny| Field Claim Adjuster 2012 2016

  Skillfully managed the negotiation of settlement terms to ensure satisfaction across all xxxxxxrties

  Organized logistics of claims for clients and tended to their respective interests during all related processes

  Examined injured properties or vehicles after a disaster; calculated rexxxxxxir costs to help assess damage

  Directed insurance claims investigations of bodily harm,
property damage and Worker's Compensation

  Shielded insurance comxxxxxxnies and policyholders from the occurrence of insurance fraud


Assistant to the Catastrophe Coordinator 2008 2012

  Offered comprehensive administrative support to the management team, including Project Managers, Marketing, Sales and Human Resources staff

  Worked in a Receptionist caxxxxxxcity for three years, gaining multi-line phone experience; duties included mail distribution, filing, calendar management, event planning and travel arrangements

  Greeted and directed professional visits to ensure delivery of welcoming, timely service

  Replied to customer queries in person, via telephone and through the timely delivery of emails

  Tracked and maintained all office assets; managed expense reports and ordered supplies as stock levels ran low


Fire Property Claim Processor 2006 2008

  Called on strong attention to detail in interviewing witnesses

  Carefully revised documents including police reports, medical records and other vital forms

  Reported on findings from each insurance claim per the account provided by the policyholder

  Artfully handled negotiating settlement terms in order to ultimately come to a peaceful agreement

  Arranged client claims; tended to their respective interests over the course of all claim processes from start to finish

  Advised clients regarding the most suitable insurance policies available to them according to each client s respective needs

  Examined injured properties or vehicles after a disaster; calculated and determined all rexxxxxxir costs

  Directed investigations into insurance claims regarding bodily harm,
property damage, Worker's Compensation and other important matters

  Effectively protected insurance comxxxxxxnies and policyholders from insurance fraud

  Maintained historic policy information as needed for benchmarking purposes

   Yyyyyy x. yyyyyy





Fire Claim Service Assistant 2005 2006

  Responded to customers queries in person, by telephone or via email

  Guided and effectively trained new hires

  Fulfilled core administrative functions; distributed mail and internal correspondence, created and maintained new filing systems, as well as organized Director's calendars, travel, meetings and events

  Tracked and maintained office assets, managed expense reports and ordered supplies

  Provided administrative support for the management team, including Project Managers, Marketing, Sales and Human Resources dexxxxxxrtment.

  Played a vital role at all phases of internal audit processes

  Warmly welcomed professional guests and directed them to their desired locations within the facility


Various Retail Stores| Retail Management 1993 2004

  Worked intensively with customers to reply to their questions about products and service offerings

  Helped clients find items and informed them of products' characteristics; comxxxxxxred
different models, described purchase terms, discussed warranties and made suggestions according to customers' needs

  Managed cash register functions, including returns and exchange requests

  Organized items, controlled inventory and cleaned the store sxxxxxxce

  Designed and arranged window and store displays so as to engage and entice a diverse customer base

  Demonstrated products to customers to explain features and aid them in making purchases

  Processed xxxxxxyments using credit card machines; calculated sales totals at the close of each shift

  Managed customer service team functions, as well as workflows for stock and inventory staff

  Played a key role in hiring and training Sales Associates; also assessed the performance of seasoned Cashiers and Sales Associates

  Crafted comprehensive work schedules; assigned duties to each store employee

  Replied to client questions thoroughly and tended to all complaints as they arose with friendliness and thoroughness

  Tracked inventory and ordered merchandise as stock ran low; checked levels and sales to determine order quantities and ensure fiscal responsibility

  Controlled sales, reconciled cash and receipts, as well as made bank deposits

  Reported to the Business Owner weekly to touch on sales, stock, staff
performance and the development of strategies with an intent to bolster success levels

  Tenaciously promoted products offerings within the store

  Determined where and how products were displayed so as to sell the highest amount of product possible




Courses, Immaculata University

Courses, Indiana University of Xxxxxx





Yyyyyy x. yyyyyy


410 Ashmun Ave. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



March 16, 2018


Hiring Agent Name


Comxxxxxxny Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) caxxxxxxcity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accomxxxxxxnying resume, my professional qualifications include the following accomplishments:


  I bring to any role years of proven success in positons of increasing responsibility in the areas of customer service and insurance claims processing. My goal at this time is to reenter the business world. I am open to sectors including insurance, banking and management.


  My experiences to date have refined my expertise in all pertinent operational functions, including claims processing, supervision, customer support, relationship building, inventory control, money management and other vital areas of expertise.


  As a professional, I have an innate ability to connect positively with individuals and teams at all levels. All of my experiences thus far taught me a great deal and prexxxxxxred me for advancement into a leadership role. I work well under pressure in demanding work environments, as both an independent worker and team member.


  In addition to my practical background, I ve completed courses at Immaculata University and Indiana University of Xxxxxx.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume

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