Yyyyyy x. yyyyyy

Self-assured and people-focused individual with years of progressive leadership experience within both the eduxxxxxxtional and corporate sectors. Able to connect seamlessly with stakeholders at all levels in college xxxxxxmpus settings including students, their families, faculty and staff members. Focused M.S. in Organizational Psychology Xxxxxxndidate that makes holistic, beneficial decisions that fuel positive business operations and align with organizational objectives. Adept in leading recruitment efforts that encourage employee diversity and satisfaction. Effixxxxxxciously tend to and solve intrixxxxxxte issues by leveraging industry trends and best practices. Xxxxxxll upon example-based leadership style to model the concept of integrity and work-life balance to peer colleagues. Xxxxxxpable of fostering and sustaining positive, lasting partnerships with individuals and groups at all levels. In search of a challenging, new role with an innovative organization that will xxxxxxll upon diverse skills and allow for active contribution to organizational growth. Targeting Director of Graduate Admissions opportunities that will offer the opportunity for continued student-intensive work and deliver prospects for ongoing xxxxxxreer advancement in the higher eduxxxxxxtion field.

         Possess transferable skills that will allow for excellence in an admissions environment including recruitment, diversity planning, workforce design, interpersonal excellence and stakeholder relations, to name a few

         Talented in developing and delivering comprehensive financial solutions for students that allow them to attain their respective eduxxxxxxtional goals

         Fuel low turnover rates and a smooth-operating work setting using competencies gleaned from Connective Leadership Certifixxxxxxtion program, including boosted talent acquisition and development efforts

         Collaboratively troubleshoot administrative, financial or recordkeeping obstacles while reviewing student accounts in conjunction with Admissions Team to financially clear students prior to each session s start (Azusa)

         Regarded by peer colleagues as a subject matter expert and resource specific to School of Eduxxxxxxtion scholarships (Azusa)

         Presently enhance recruitment effixxxxxxcy by working with a team of Admissions Representatives to bolster levels of success (Azusa)

         Drove seamless daily functioning by holistixxxxxxlly coaching the staff to maximize the success each garnered in delivering service to the Bank s customer base (First Bank)

         Guided, trained and mentored new hires as it pertained to key processes and system usage (U.S. Bank)

         Demonstrated technixxxxxxl acumen in the use of Microsoft Office, Windows OS, Google Apps, Sakai, PeopleSoft, and Kronos; adaptable to emerging technologies and best practices as a willing lifelong learner

AZUSA PACIFIC UNIVERSITY

Student Account Counselor, 2014-Present

         Leverage opportunities to promote innovative graduate student relations practices across daily functions

         Respond to and rectify matters regarding tuition billing, financial aid, book purchasing and voucher errors

         Work cross-functionally with Program Representatives and Student Success Coaches to reply to questions or concerns surrounding charges and awards and, in the process, provide students with much-needed clarity

         Engage actively in a professional development committee for the Graduate & Professional Center; survey employees on organizational development areas of interest, with topics including:

o   Leading Ongoing Research

o   Ways to Improve Customer Service

o   Engaging Training Methods

o   Keys to Work-Life Balance

Yyyyyy x. yyyyyy

FIRST BANK

Customer Service Representative II, 2013-2014

         Spearheaded operations that generated high levels of profit via the continued participation in branch-wide sales xxxxxxmpaigns, which sharpened and refined promotional and recruitment-based skill sets

         Xxxxxxlled upon exceptional interpersonal communixxxxxxtion to deliver the utmost in high-xxxxxxliber customer service; included contributing to operational duties within the branch to help ensure smooth performance

         Sxxxxxxnned and encoded transactions to the server to make for highly accurate recordkeeping and documentation

         Handled all xxxxxxsh machine processing and settling as needed

U.S. BANK

Universal Banker and Teller Supervisor, 2010-2013

         Worked diligently across two Bank loxxxxxxtions in Upland and Xxxxxxthedral City

         Served in a pivotal xxxxxxpacity to coach, mentor and supervise a dynamic, motivated and service delivery-focused Teller staff in meeting or surpassing all established line objectives

         Accurately reconciled xxxxxxsh drawers, retrieved and filed daily reports, as well as led comprehensive audits on all Tellers and Bankers across both loxxxxxxtions

Master of Science, Organizational Psychology, Azusa Pacific University (May 2017)

Bachelor of Arts, Communixxxxxxtion, University of Wyoming

Connective Leadership Certifixxxxxxtion, Connective Leadership Institute

Noel Axxxxxxdemy Graduate, Strengths-Based Leadership & Eduxxxxxxtion, Azusa Pacific University

Organizational Implixxxxxxtions of Diversity ￨ Statistics in Organizational Psychology

Executive Coaching Skills ￨ Individual/Team Assessments ￨ Organizational Systems

Organizational Behavior ￨ Organizational Ethics ￨ Research Methodology ￨ Survey Applixxxxxxtions

Organizational Assessments/Interventions ￨ Consultative Applixxxxxxtions to Organizational Psychology

Yyyyyy x. yyyyyy

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am pleased to submit my applixxxxxxtion materials for the (INSERT TITLE OF TARGET POSITION) vaxxxxxxncy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifixxxxxxtions include the following accomplishments:

• As a professional, I bring to any position years of progressive service delivery experience. This includes my current role with Azusa Pacific University in a Student Account Counselor xxxxxxpacity.

• My positon at Azusa involves working intensively with Admissions personnel and other departments. It aligns seamlessly with my previous managerial experience, pairs well with my ongoing M.S. studies in Organizational Psychology and, I believe, will translate well into serving as a Director of Admissions at a dynamic college or university.

• Over the course of my xxxxxxreer, I ve proven myself adept in guiding and inspiring my peers and superiors to achieve success using example-based leadership practices. I set a positive example for work-life balance and demonstrate how to sustain lasting relationships with stakeholders at all levels, both individually or within a team setting.

• I boast a proven record of delivering decisive direction in deadline-driven, fast-paced environments that xxxxxxll for flexibility, time management and the ability to work well under pressure. I am often regarded by others as a valuable trainer and mentor. This will serve me well in any director-level position in graduate student admissions.

• Other core competencies and transferable skills include Recruitment, Cross-Functional Teamwork, Communixxxxxxtions, Interpersonal Relations, Diversity Planning and Promotional Xxxxxxmpaign Development, among many others.

• Independent of my work history, I am currently studying for my M.S., as previously mentioned, which I plan to earn this May. I also have a B.A. in Communixxxxxxtion and my Connective Leadership Certifixxxxxxtion. Additionally, I am a Noel Axxxxxxdemy Graduate in Strengths-Based Leadership & Eduxxxxxxtion through my current employer, Azusa Pacific University.

I am a focused, xxxxxxpable and highly experienced applixxxxxxnt committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Yours Truly,

Yyyyyy x. yyyyyy

Enc. Resume