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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 804-901-5372


Versatile, results-oriented Administrative Operations Leader with 20+ years of experience in leadership roles within the education industry. Advanced experience in leading customer service and operations logistics along with steadfast listening skills which provide a valuable asset/tool to others and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.


Key Competencies


Executive Administrative Support Workflow/Process Improvement Special Event Coordination

Attention to Detail Decision Making/Planning Complex Problem Solving Budget Management

Process Improvement Vendor Management Microsoft Office Suite, HRIS, K12, Let s Talk Platform, Skillsoft


Professional Experience

Richmond Public Schools, Richmond, VA October 1994-Present

Administrative Assistant to the Superintendent (2009-Present)

  • Direct day to day administrative operations in support of a district holding over 23,000 students and 4,000 employees with a focus on increasing productivity and operational efficiency levels
  • Design and implement innovative operational procedures, negotiate pricing terms with district vendors, generate operational reports, and coordinate large scale events
  • Played a lead role in the launch of a customer service training plans which was used for support staff along with the launch of an e-learning software systems with streamlined staff training
  • Act as a member of an interview panel for potential administrative candidates and/or vendors, supervise an Executive Receptionist, and monitor the Superintendent s office budget


Executive Office Associate (1996-2009)

  • Supported executive operations within a large school district which centered on acting as a liaison between executive staff members and members of the local community
  • Oversaw a complex project which centered on implementing RPS University which provided professional development to both Teachers and instructional staff members
  • Developed innovative filing/organizational systems, consistently increased internal efficiency levels, and served on a panel aimed at selecting new candidates and/or vendors


Additional Experience with Richmond Schools Includes: Administrative Secretary (1994-1996)



Master of Science, Business Administration, Honors Graduate

Virginia Commonwealth University, Richmond, VA (2014)


Bachelor of Science, Organizational Management

St. Paul s College, Lawrenceville, VA


Volunteer Experience


Volunteer Patient Advocate, Safe Harbor Community Outreach and Education

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