- 13583 W Banff Ln. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Client Information Processing Manager

Qualifications Profile

    Self-assured and results-driven educator and service professional with more than 11 years providing high-performance child education service and program management in private social service sector.

-          Exhibit strong passion for delivering process efficiencies in delivering outstanding customer service that go with managing behavioral health programs and information processing for various ethnic groups and demographics.

-          Develop and execute training programs, and conduct regular process review meetings that explore opportunities for process improvements for streamlining information processing, enhancing staff productivity, and delivering expected outcomes that create client satisfaction.

-          Provide inter-agency coordination in delivering social and behavioral healthcare services to more than 1,000 children and families in 2015.

    Detail-oriented, analytical and methodical with critical thinking to resolve relationship issues even under stress.

    Effective interpersonal communication skills that forge teamwork synergy from workforce diversity.

Key Expertise

    Operations Planning & Execution

    Fiscal & Budget Administration

    Concurrent Project/Program Management

    Social/Civic Advocacy & Community Outreach Administration

    Case Management

    Behavioral Health Management

    Foster Care Parenting & Administration

    Process/Workflow Improvement

    Inter-Office Coordination

    Relationship Management (Customers, Stakeholders, Government, & the Public)

    Policies & Regulatory Compliance

    Office & Staff Administration

    Staff Supervision & Training

    Electronic Health Records & Document Management

Technical

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Email/Webmail, Web Research, & Social Networking

Professional Experience

Xxxxxx's Children Association

    Supervise a group of 8-10 case managers at the Xxxxxx, XXXXXX location, providing problem resolution for clients, as well as HR support in recruiting & training new staff adhering to corporate values and principles while complying with contractual obligations.

    Develop and monitor continuing educational programs, coordinating inter-agency support in conducting quarterly trainings for administrative support teams at 5 different behavioral health locations.

    Interact with Program Supervisors on a regular basis to conduct training, identify issues for resolution, and refine processes for service delivery.

    Assist management in ensuring compliance with policies and standards in behavioral health information processing, contract management, and program execution.

    Conduct process reviews and audits, exploring opportunities for process improvements, and operationalizing new processes and procedures to streamline intake processes throughout the Xxxxxx County.

    Hired and trained case managers, administrative staff and clinical supervisors in executing healthcare and educational programs efficiently and effectively within resources and budgets.

    Coordinated with several departments such as IT and Finance in ensuring resource allocations in implementing client information processes and programs.

    Developed and coordinated service delivery to 540 families in 2005 growing to more than 1,150 children and families that underwent out-patient healthcare services in 2015.

    Provided opportunities and options for self-improvement and issue resolution to disadvantaged children to achieve their career objectives, conducting family mediation and intervention as needed to maintain healthy relationships.

    Ensured compliance with contracts, service quality standards, and company policies in managing cases.

Credentials

Professional Affiliations

    Volunteer: Local Food Bank | Son's school Parent/Teacher Group & Booster Club

    Past Foster Parent & Court Appointed Special Advocate