Personable leader with a consistent, proven track record of exceeding performance objectives.

  Outstanding people skills, including training personnel on best practices of products and services.

  Sound judgment and excellent listening, verbal communication and interpersonal skills.

  Proficient with Microsoft Office Suite, and an excellent ability to troubleshoot hardware and software.

> Logistics/Operations > Customer Relations > Customer Product Education/Training

> Team Training > Oral Presentations > Process Improvement

Klaben Auto Stores Kent, OH May 1995-Present

Retail & Leasing Sales Consultant (Feb. 1996-Present)

Lot Porter and Vehicle Detail Person (May 1995-Feb. 1996)

  Demonstrate strong listening, verbal communication and interpersonal skills to educate key stakeholders.

  Conduct formal and informal training presentations in person before up to 30 team members.

  Showcase solid technical competency to explain technical information to a non-technical audience, including vehicle specifications, capabilities and bluetooth technology.

  Implement customer-focused processes that educate key stakeholders about products and services.

Accomplishments:

  Honored with the Employee Excellence Award on five separate occasions.

  Recognized with more than 150 customer testimonials that are posted on Yelp, Yahoo and Google.

  Achieved bonus incentives on two separate occasions for stellar customer service.

  Chosen to attend a hospitality training seminar, Summer of 2016.

Cedar Point Amusement Park Sandusky, OH Summer 1994

Crew Leader

Bachelor of Science (BS), Aerospace Flight Technology, Kent State University; earned Dec. 1995

Dealer Rated Certified and Certified SYNC & Technology Specialist, Ford Motor Co.

Licensed to sell Life, Accident and Health Lines of Authority, State of Ohio

Volunteer, benefits and fundraisers for the Summit County Chamber of Commerce

Hold a Private Pilot License

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a personable leader with a consistent, proven track record of exceeding performance objectives. I offer outstanding people skills, including training personnel on best practices of products and services. I also possess sound judgment and excellent listening, verbal communication and interpersonal skills. Additionally, I have an excellent ability to troubleshoot hardware and software, and am proficient with Microsoft Office Suite. Among my unique skills, abilities and accomplishments:

  Conducted formal and informal training presentations in person before up to 30 team members.

  Showcased solid technical competency to explain technical information to a non-technical audience.

  Implemented customer-focused processes that educated key stakeholders about products and services.

  Honored with the Employee Excellence Award on five separate occasions.

  Recognized with more than 150 customer testimonials that are posted on Yelp, Yahoo and Google.

  Achieved bonus incentives on two separate occasions for stellar customer service.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

330-962-7774