Yyyyyy x. yyyyyy

Seeking opportunity as Strategic Account Manager

Lead Generation & Conversion ~ Relationship-Building ~ Account Management

Strategic Sales Planning ~ Marketing ~ Account Billing ~ Problem Solving ~ Communication

         Outstanding talents in relationship-building, contract negotiations, team-building and leadership, trend analysis, project coordination, and attending special events to maximize product awareness and interest.

         Proficiency across both online and offline marketing channels with specialization in sales planning, new product launches, strategy development, and brand positioning.

         Adept at technical sales support, CRM software, competitive intelligence, creating influential sales and marketing materials, and delivering persuasive sales presentations.

         Experienced in steering sales & marketing projects from start to finish, and ensuring materials and tactics target appropriate audience and contain brand and message consistency.

         Thrive on analyzing company challenges and coordinating marketing efforts and special events to fuel brand recognition and sales growth.

         Able to efficiently anticipate and respond accordingly to changing priorities and competing demands.

         Collaborative, consensus-oriented, and diplomatic with sound advocacy and strategic thinking skills.

Nationwide Insurance (formerly Veterinary Pet Insurance), Brea, CA, 2009 to Present

National Account Executive (2012 to Present)

         Foster, nurture, and maintain influential relationships with clients, brokers, and third-party administrators to increase plan participation rates among 600+ mid-large market companies.

         Strategically formulate compelling marketing materials and campaigns for each new client to generate ongoing interest in pet health by employees.

         Proactively arrange and attend open enrollment events, in-person meetings, and information sessions to educate employees about pet insurance plans and encourage participation.

         Contrive high-impact communication strategies for key broker having 140 accounts to fuel new business.

         Distribute, collect, and evaluate marketing surveys to determine interest in company products and services, and modify materials and techniques to increase employee engagement.

         Analyze website traffic including enrollment data to optimize and fine-tune communication strategies towards employees.

Continued

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

         Swiftly resolve issues and questions involving sales transactions, accounts, billing, payroll deductions, marketing literature, and ongoing service.

         Effectively partner with human resource managers to explain, promote, and emphasize value of pet health insurance to a company s voluntary benefits portfolio.

Payroll Implementation Specialist / Salesforce Liaison (2011 to 2012)

         Assembled critical sales reports to maximize revenue growth and maintained up-to-date department CRM system.

         Aligned billing teams and technology needs to meet clients payroll needs.

         Drove cohesive efforts among IT department, Business Object Specialists, and Salesforce software support to expedite completion of pending projects.

         Prepared documentation to instruct team members in navigating changes within CRM functionality.

Claims Specialist III (2009 to 2011)

         Allocated benefits with 97% accuracy and joined forces with other departments to accelerate claims processing, crucial to maintaining optimum levels of customer satisfaction.

Advanced Critical Care & Internal Medicine, Tustin, CA, 2003 to 2009

Doctor s Assistant / Technician

         Decisively performed patient triage, scheduled appointments, and maintained meticulous medical documentation for each patient.

         Leveraged sound clinical acumen to assist veterinarian in performing medical procedures, surgeries, and exams on pets.

         Administered medications, obtained and processed blood samples, and placed IVs.

         Advised owners of patient s condition and recommended appropriate treatment options.

         Applied solid leadership talents toward training, coaching, and mentoring new hires.

Prior Background:

Head Technician / Receptionist, Animal Hospital of Irvine, Irvine, CA, 2000 to 2009

Bachelor of Arts in Psychology, California State University, Fullerton, 2009

Licensed Property and Casualty Insurance Agent

Microsoft Office (Word, Excel, PowerPoint) Salesforce CRM, ImageRight, REN and Cornerstone

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

DEAR__________________:

I am currently seeking a challenging career opportunity in strategic account management and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to considerable experience in the pet insurance industry, I offer proven success in strategic account management with a demonstrated track record of continually surpassing goals. I excel throughout the full sales cycle with particular strengths in establishing immediate rapport with prospects. I also possess well-developed talents in motivating and influencing brokers, clients, and third-party administrators to collectively meet or exceed our business development goals. Furthermore, my polished communication skills are integral to delivering convincing sales presentations, determining and responding to prospects needs, and initiating profitable business relationships.

If considered for this opportunity, you will find me to be a highly motivated and customer-focused professional committed to supporting you in achieving your strategic account objectives through superior industry expertise, marketing savvy, and interpersonal skills. I am confident that I am the ideal person for this role and encourage you to call me at the number or email address listed above so that we may discuss this mutually beneficial opportunity.

Sincerely,

Yyyyyy x. yyyyyy