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Automotive parts expert fluent in English and German with outstanding mechanical and technical competency.
Excellent listening, verbal communication and interpersonal skills to build and lead a team of personnel and communicate effectively with customers as well as upper management.
Proactively identified and resolved problems in real time and implemented favorable solutions.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Tri County International Trucks Apr. 2004-Present
Parts Counter Sales, Parts Department Ypsilanti, XXXXXX (June 2008-Present)
Parts Counter Sales, Parts Department Dearborn, XXXXXX (Apr. 2004-May 2008)
Build and maintain positive relationships with prospective and existing customers.
Specify and order parts for repair on behalf of customers.
Showcase strong organizational skills to manage, maintain and control inventory.
Handle the receipt and stocking of parts for repair.
Communicate effectively with senior managers, including resolving any problems.
Demonstrate strong communication skills to train colleagues on best practices of operations.
Perform general maintenance duties.
Mercedes-Benz of Ann Arbor Ann Arbor, XXXXXX Apr. 1996-Nov. 2003
Tero-Tek International Parts Manager
Achieved a customer satisfaction rating of greater than 90%.
Mentored, trained and coached three team members on daily responsibilities.
Collaborated well with management colleagues to meet or exceed performance goals.
Accurately managed the receipt and stocking of parts for repair.
Spearheaded the ordering of parts for repair on behalf of customers.
Controlled and maintained obsolete inventory.
U.S. Army, Aberdeen Proving Ground Aberdeen, MD June 1993-Mar. 1996
Lead Warehouseman/Field Service Representative
Led four personnel while building a warehouse from the ground up.
Provided on-site, factory service support to test a Cumxxxxxxns-built 2 1/2 ton truck.
Educated mechanics in proper maintenance procedures to meet the Army s technical compliance standards.
Safely operated the HMMVW and the M35 2 1/2 ton truck.
Cumxxxxxxns Engine Co. Inc. Aberdeen, MD Oct.
Equipment Mechanic, Walter G. Coale Inc. Churchville, MD June 1990-Oct. 1992
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