Yyyyyy x. yyyyyy

Award-Winning, Business-Savvy IT / Project Manager who makes sound decisions to reflect positively on global, multi-site operations initiatives in alignment with a company s vision, value, and goals. Top Performer who offers a proven record of attaining a competitive advantage via solutions-centric critical thinking for insightful, change-driven results. Visionary Professional who rises above project / program challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios, independently resolving in-depth issues, and delivering complex, mission-critical projects on-time and in-budget. Excellent Communicator who develops synergistic relationships with decision-makers, technical teams, analysts, QA, and developers; who excels in both fast-paced autonomous and / or collaborative environments; and who leads peers by example and with integrity.

Multi-Project Management ￨ Agile Methodology ￨ Best Practices ￨ Strategic Analysis

Multi-Site / Multi-Phase Implementation ￨ Application Architecture / Design ￨ Trends Tracking

Full Project Lifecycle Management ￨ Application Development ￨ Team Building ￨ Training / Development

Career Highlights Include:

  Reducing expenses by creating pioneering cost-conscious strategies.

  Continually assessing operational needs to implement core best practices.

  Strategically negotiating, scoping, and managing offshore development projects.

  Designing and developing solutions-focused process and procedure improvements.

  Expertly managing large fixed price and T&M programs /projects up to $10+ million.

  Interfacing among clients to assess expectations and manage scope, budget, and schedules.

  Enhancing the customer experience by developing and managing dynamic new applications.

Direct or of Application Development (2001 Present)

Lead forward-thinking delivery of large-scale enterprise and key technology initiatives. Spearhead oversight of mission-critical customer-facing applications for UPS used by large-scale customers. Utilize broad scope of industry knowledge toward delivering robust applications that provide customers with a technology platform to leverage UPS services. Advise senior management on critical strategy. Direct delivery of large enterprise-wide, cross-portfolio efforts, including handling all project planning, budgeting, staffing, QA, issues / risk management, and status reporting. Mentor and manage multiple development and QA teams. Interface among application and infrastructure architects to ensure compliance with established standards and guidelines of application architecture and design. Manage UPS customer-facing API platform.

  Successfully manage multiple development and QA teams.

  Deliver and manage globally based customer-facing applications for UPS.

  Determine a new application approach (i.e. build vs. buy) and recommend solutions.

  Grew API platform from a few APIs to 70+ APIs processing millions of transactions daily.

  Agile-led Follow My Delivery project lifecycle from inception to pilot and U.S. deployment, including receiving 83% usefulness rating and achieving Digital Edge 25 Award nomination.

  Successfully managed pilot implementation of UPS Parcel Locker project for roll out to 300+ locations, including overseeing significant vendor selection, technology, and hardware acquisition.

  Led cost-saving Smart Pickup cross-portfolio initiative, including impacting 30+ teams across multiple portfolios to achieve significant expense reduction and receive superior Horizon Award.

  Initiated Agile methodology in the Customer Technology portfolio for rapid delivery of customer-facing applications, including Facebook, UPS Workspaces, and APIs; ultimately received prestigious Horizon Award for innovation and job performance excellence.

Yyyyyy x. yyyyyy

Project Manager (1995 2001)

Strategically steered backend applications management on the mainframe, including delivering robust applications to provide UPS with the ability to process data used for visibility and billing. Led applications for UPS focused on a fast-growing international market. Coordinated collaborative development and integration efforts between wide-ranging UPS departments. Ensured budget-centric projects were delivered on time.

  Established innovative systems to support web-enabled application.

  Led career planning and objective performance evaluations for team members.

  Created one of the first major UPS database systems to collect customer data on shipping requests; continually serves as a major revenue stream while providing visibility to customers.

Developer (1988 1995)

Utilized broad scope of industry knowledge toward delivering applications for UPS with a strategic focus on high-volume billing. Expertly transitioned from a simplistic postcard billing system for the U.S. market to a sophisticated, globally based robust system designed to support incentives, fees, and / or adjustments.

  Seamlessly transitioned from entry-level role to managing a team of 25 staff members.

  Rapidly progressed from entry-level role in management position due to job performance.

Bachelor of Arts in Aircraft Maintenance

CHUBB Certificate in Application Development

Volunteer, United Way

Volunteer, Noah s Commission

Volunteer, Habitat for Humanity

Excellent Professional References Provided Upon Request