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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Client-focused, forward-thinking leader seeking to transition dynamic skillset in EPIC implementation and training / development, as well as proven background in client needs analysis / assessment, cold calling, prospecting, networking, negotiations, and territory growth within highly competitive environments, toward excelling within a progressive sales role.


High-Volume Sales New Business Development Key Account Management Prospecting Cold Calling Networking

Consultative Sales Training / Development EPIC EMR Technology Medical Terminology Multi-Process Optimization

Strategic Analysis / Planning Marketing Campaigns Trends Tracking Client Needs Analysis / Assessment Negotiations

Competitive Analysis Project Management Sales Presentations System Implementation Inpatient Clinical Documentation


  • Dynamic Top Performer who makes sound decisions to reflect positively on results-generating sales, business development, and key account initiatives in alignment with a company s vision, value, and goals, and who works to attain a competitive advantage and generate robust growth via client acquisition and retention and market positioning.
  • Ambitious Self-Starter who seamlessly translates highly complex information into easily understandable terms to promote system, surgical, and / or medical products for optimal configuration and / or use within the workplace.
  • Visionary Professional who rises above core challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios to optimize resources and reach high profit and productivity levels, as well as independently resolving in-depth inquiries of clinical and non-clinical decision-makers to boost success.
  • Excellent Communicator who develops synergistic relationships with industry leaders, clinicians, cross-functional healthcare professionals, and peers; who excels in fast-paced autonomous and collaborative work environments; and who leads staff by example and with integrity to expand revenue via insightful and people-centric critical thinking.


Professional Synopsis


Wellmont Health System 2016 Present


Senior EPIC Application Analyst

  • Expertly perform workflow analysis, data collection, design, build, and testing with an OpTime and Anesthesia focus.
  • Spearhead a seamless 2014 to 2015 upgrade in alignment with health system objectives.


FirstHealth of the Carolinas 2016


Senior EPIC Application Analyst

  • Capitalized on the opportunity to lead forward-thinking OpTime, Anesthesia, and Care Everywhere workflow analysis, data collection, design, build, and testing, including assessing build and testing of charging workflows for former two.
  • Led targeted coordination and support of high-volume data migration and environment change management.
  • Managed build and maintenance of Providers (SER) master file, including identifying user templates of appropriate security classes and user roles for users and security, as well as defining scanning and transcription workflows; overseeing build and testing; and validating and building navigators, activities, notes, status boards, and reports.


University of Maryland Medical System 2015


EPIC Implementation Consultant Certified Trainer

  • Skillfully fixed MST build and updated environment per training needs due to changes in workflows, and provided training, support, and workflow analysis for ASAP in Emergency Department with a focus on provider development.
  • Designed, developed, and / or updated lessons plans, tip sheets, and personalization packets for the ASAP application.
  • Collaborated with providers in 1:1 scenarios to customize EPIC orders, order sets, macros, smartphases, and settings.
  • Served as Lead ASAP Go-Live Coordinator, and worked to proactively provide solutions for complex workflow issues.


Lehigh Valley Health Network 2015


EPIC Implementation Consultant Certified Trainer

  • Strategically steered results-focused issues resolution and built out fixes in the MST environment, along with training for all aspects of ASAP in the Emergency Department and creating lesson plans, PowerPoints, and pocket guides.
  • Drove success by liaising among application analysts and team members to analyze and develop clinical workflows, manage and adjust schedules per training needs, and provide cutover training and essential Go-Live support.


Novant Healthcare 2013 2015


EPIC Implementation Consultant Credentialed Trainer

  • Utilized broad scope of industry knowledge toward providing integral training and support for all aspects of ASAP module in the Emergency Department, including developing lesson plans and tip sheets, as well as updating existing materials.
  • Directed critical implementation, stabilization, and optimization of ASAP application while continually analyzing clinical workflows and actively collaborating with application analysts and clinical team members to develop workflows.


Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx


Memorial Healthcare System 2012 2013


EPIC Implementation Consultant Credentialed Trainer

  • Conceptualized, designed, and developed dynamic lesson plans and quickstart / clinical pocket guides and updated existing materials, along with participating in classroom training, floor support, troubleshooting, and issues resolution.
  • Demonstrated skill in training, implementing, stabilizing, and optimizing EPIC S ASAP applications, and worked directly with build and training teams and project managers to establish and meet and / or exceed core objectives.
  • Ensured seamless IT / operations processes by supporting hospital using clinical applications (i.e. ClinDoc, CPOM).


Louisiana State University Health System 2012


EPIC Implementation Consultant Credentialed Trainer

  • Offered talent in executing and optimizing ASAP, ADT, Cadence, EpicCare Ambulatory, and EpicCare Inpatient applications while facilitating valuable classroom training, floor support, troubleshooting, and problem-solving efforts.
  • Collaborated with building / training teams and top project managers to meet and / or exceed critical tasks and goals.


Rochester General Health System 2011 2012


EPIC Implementation Consultant Credentialed Trainer

  • Played a vital role as a credentialed trainer specializing in the Emergency Department, including providing ongoing floor support, troubleshooting, optimization, and customization of the ASAP application, as well as building a holistic training environment and facilitating productivity-enhancing curriculum analysis and workflow evaluations.
  • Trained and Implemented EpicCare Ambulatory, ASAP, ADT, Prelude, Cadence, and EpicCare Inpatient.


Mount Sinai Medical Center 2011


Lead EPIC Credentialed Trainer

  • Promoted solutions-oriented training efforts to implement the navigation of end users in the EMR, including providing essential support and troubleshooting during Go-Live periods while contributing proven expertise in Physicians (CPOE), Nursing (ClinDoc), Emergency (ASAP), and Obstetrics / Labor & Delivery (Stork) modules.


Fifth Third Bank 2003 2010


Financial Center Manager III Assistant Vice President

  • Maximized bottom-line performance by aggressively identifying new business opportunities and turning potential prospects into active customers by consulting with customers regarding the company s financial services offerings, including managing new / existing business sales volume and promoting growth of balance sheet and income statement.
  • Directed all internal operations initiatives, including training, mentoring, and developing the skills of key employees.


New Century Financial 2002 2003


Loan Officer

  • Directed all facets of loan processes and protocols for a high-volume financial institution, including objectively interviewing and pre-qualifying loan applicants, as well as soliciting and converting viable prospects into loan recipients.


CoolerSmart, LLC 2001 2002


Regional Sales Manager

  • Applied strong leadership talents toward developing and implementing strategy, business cases, and testing to support profit-generating new marketing programs and maximize existing programs in a Northern Virginia territory.
  • Employed a consultative sales approach to convert businesses from existing suppliers while presenting state-of-the-art water purification systems to new customers and establishing relations via networking, tradeshows, and cold calling.


Education, Professional Development & Technical Summary


Bachelor of Science University of Kentucky

Infantry & Military Police Diplomas United States Marine Corps


EPIC Certifications

Care Everywhere (2015)

OpTime (2015) NVT (2016)

Anesthesia (2015) NVT (2016)

ASAP (2014) NVT (2015 / 2016)


Microsoft Office Suite LMS Windows OS MST Build ASAP Willow

Care Everywhere OpTime ADT Cadence Prelude Stork Anesthesia Dragon

EpicCare Ambulatory EpicCare Inpatient Clinical Documentation EpicCare Inpatient Orders

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