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Hiring Agent Name
I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.
To acquaint you with my background, I can offer proven experience in Multi-Project Management, Customer Relationship Management, Call Center Operations, Team Building, Training / Development, and Program Design / Development. I am also well-versed in Strategic Analysis / Planning, Multimillion-Dollar Budget Management, SOPs, Prospecting, Cold Calling, IT Support, Quality Checks, and Compliance, among other areas.
Currently, as a Senior Customer Relationship Manager for Comcast Business, I successfully lead forward-thinking telecom services for small- to medium-sized businesses and the renewal of customer contracts totaling $1.5+ million for a large Beltway South Region, including driving prospecting and cold calling and serving as a new / current employee mentor to meet $3,200 monthly quotas. Within this role, I also proactively research customer issues and follow through to prompt and mutually beneficial resolution.
A sample of my accomplishments with previous additional employers such as SAVVIS Communications, MCI, Intersections, and Teligent within project management, customer account management, call center leadership, and business analysis roles included:
Serving as single point-of-contact as PM for SAVVIS Communications for all customer status meetings, incident / problem management, and issues resolution to deliver projects on time and under budget.
Generating $100,000+ in annual revenue via new sales processes as MCI s Customer Account Manager.
Mentoring new sales staff, and coaching current staff to successfully meet $4,500 per month quota.
Achieving team improvements that exceeded goals as the Call Center Supervisor for Intersections.
Enhancing employee productivity and reducing turnover as Order Operations Supervisor / Business Analyst for Teligent by developing a new behavioral interviewing criteria and creating training aids.
To complement this experience, please note that I earned a Bachelor of Science in Business Management from the University of Michigan. I have been recognized as a Project Management Professional (PMP) since 2011 and have been Lean Six Sigma Green Belt Certified since 2006. I also attained a Professional Diploma from the National Personal Training Institute (NPTI).
I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.
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