- 2334 Avalon Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Production Planning & Control Xxxxxxnager (IT)

Qualifications Profile

    Self-assured, dynamic, and results-driven professional with more than 21 years providing high-perforxxxxxxnce IT operations support and customer/user technical service, systems production xxxxxxnagement in the hospitality sector.

-    Exhibited strong dedication to process efficiencies in production planning and control, harnessing IT while coordinating multi-disciplinary IT project tasks to bring quality business solutions that grow the enterprise and satisfy client requirements.

-    Achieved annual cost savings of $150T and 10% labor cost reduction through IT solutions in report writing and job scheduling, respectively.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Excellent people xxxxxxnagement and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Business Operations Xxxxxxnagement

    Tactical & Operations Planning

    Process/Workflow Improvement

    Relationship Xxxxxxnagement (Clients, Stakeholders, Public, & Suppliers)

    Quality Assurance Xxxxxxnagement

    Disaster Recovery Administration

    Production Planning & Control

    Data Center Xxxxxxnagement

    Systems Administration

Project Xxxxxxnagement

    IT Project Xxxxxxnagement

    Systems/Business Needs Analysis

    Project Budget Xxxxxxnagement

Administration

    Personnel Administration

    Perforxxxxxxnce Appraisal

    Staff Supervision & Training

Technical

    OS: IBM Xxxxxxinframe, Windows OS

    Apps: CA7 Job Scheduler & ASG View Direct Repository Systems

    Office Tools: MS Office & MS Project

Professional Experience

Operations Support & Administration

    Xxxxxxnaged a staff of up to 8 associates, including Tape Library, Data Entry, and Production Control, handling all data processing routines, including problem identification, notification, coordination, resolution, tracking and follow up, all data processing tasks for the medical center and other hospital affiliates.

    Liaised between the Data Center Operations staff and non-technical users, applications programmers and remote site personnel, and providing off-hours supervision and support to all systems.

    Ensured compliance with quality control of all programs, jobs, changes, as well as accuracy, timeliness, distribution and confidentiality of all reports, and conducting semiannual reviews of associates.

IT Project Xxxxxxnagement & Implementation Support

    Oversaw and assisted in the business analyses and selection of an autoxxxxxxted Job Scheduling System and a Report Distribution System.

    Xxxxxxnaged the implementation project of Computer Associates CA7 Job Scheduler, converting all production schedules and job processing routines to the new system, covering over 1500 jobs and their interfaces, resulting processing improvements y 10% that enabled cost savings in labor cost.

    Xxxxxxnaged the implementation of ASG (VDRNETS -RDS), developing a report ID forxxxxxxt for quick user identification, building the recipient database, setting up all xxxxxxinframe generated reports and their distribution, and eliminating redundant report that resulted in cost savings of over $150T in the first year and 15-20% each year thereafter.

    Developed and executed training courses to all users of CA 7 Job Scheduler and VDRNETS online reporting systems.

    Assisted in development and executing procedures for Business Continuation Plan, using offsite storage of xxxxxxgnetic media, and creating/xxxxxxintaining QA support for online job documentation. Participated in disaster tests using Blue Hill (NY) hot site facility.

Education & Credentials

Professional Training & Certifications

Several in-house and external training courses and seminars on:

Ÿ IBM Utilities, OS/JCL, VDRNETS, CA7(autoxxxxxxted scheduling),

Ÿ IBM Xxxxxxinframe and Server Community

Ÿ Comvault Server backup processing verification for Disaster Recovery

Ÿ Supervisory, Xxxxxxnagement and Administering Personnel