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Yyyyyy x. yyyyyy

  

Objective

 

  Personable professional seeking a challenging role in the (INSERT FIELD/INDUSTRY HERE).

Summary of Qualifications

  Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email.

  Proactively identified and resolved problems in real time using strong judgment and people skills.

  Possess basic networking skills, including learning troubleshooting skills on my own.

  Proficient with the Windows operating system; Microsoft Office Suite; Lotus Notes; and SAP.

Work History

 

Oakley July 2016-Present

Call Center Associate

  Communicate effectively with consumers and dealers over the telephone in a call center environment.

  Built and maintain rapport with key stakeholders to gain their trust, confidence and respect.

  Educate consumers and dealers about company products, including processing sales orders.

  Maintain diplomacy and tact to resolve problems related to shipping, warranties or navigating the website.

  Support colleagues with other customer service initiatives such as email, chat and social media.

 

Ralphs 2008-June 2016

Customer Service Associate

  Demonstrated excellent listening and communication skills to assist shoppers with their grocery needs.

  Communicated effectively with a variety of key stakeholders on a daily basis such as customers, vendors and colleagues, including store management.

  Gained the trust, confidence and respect of management to serve as a backup to the Service Deli Manager.

  Trained, mentored and coached service deli on best practices of operations.

ABB Inc. 2006-2007

Customer Service Associate

  Displayed strong technical competency by establishing a Wi-Fi network for the office.

  Performed basic troubleshooting of office equipment to prevent colleagues from losing productivity.

  Prepared open order reports for customers using Microsoft Excel, and other reports using Excel and Word.

  Used Lotus Notes to plan a regional meeting with employees throughout the U.S.

Education and Training

 

Bachelor of Science, Business Administration (BSBA), High Tech Management; earned 2005

California State University, San Marcos

 

Associate of Science (AS), Business Administration; earned 2002

Antelope Valley College

Community Involvement

 

Leadership Team, Priority Christian Club; formed a worship team with other members.

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