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Objective
Personable professional seeking a challenging role in the (INSERT FIELD/INDUSTRY HERE).
Summary of Qualifications
Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email.
Proactively identified and resolved problems in real time using strong judgment and people skills.
Possess basic networking skills, including learning troubleshooting skills on my own.
Proficient with the Windows operating system; Microsoft Office Suite; Lotus Notes; and SAP.
Work History
Oakley July 2016-Present
Call Center Associate
Communicate effectively with consumers and dealers over the telephone in a call center environment.
Built and maintain rapport with key stakeholders to gain their trust, confidence and respect.
Educate consumers and dealers about company products, including processing sales orders.
Maintain diplomacy and tact to resolve problems related to shipping, warranties or navigating the website.
Support colleagues with other customer service initiatives such as email, chat and social media.
Ralphs 2008-June 2016
Customer Service Associate
Demonstrated excellent listening and communication skills to assist shoppers with their grocery needs.
Communicated effectively with a variety of key stakeholders on a daily basis such as customers, vendors and colleagues, including store management.
Gained the trust, confidence and respect of management to serve as a backup to the Service Deli Manager.
Trained, mentored
and coached service deli on best practices of operations.
ABB Inc. 2006-2007
Customer Service Associate
Displayed strong technical competency by establishing a Wi-Fi network for the office.
Performed basic troubleshooting of office equipment to prevent colleagues from losing productivity.
Prepared open order reports for customers using Microsoft Excel, and other reports using Excel and Word.
Used Lotus Notes to plan a regional meeting with employees throughout the U.S.
Education and Training
Bachelor of Science, Business Administration (BSBA), High Tech Management; earned 2005
California State University, San Marcos
Associate of Science (AS), Business Administration; earned 2002
Antelope Valley College
Community Involvement
Leadership Team, Priority Christian Club; formed a worship team with other members.
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