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Marciel C. Chang
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Front Desk Administration ~ Customer Service
Profile
Customer-focused professional offering numerous years of experience in delivering world-class service, with consistent focus on ensuring satisfaction
Talent for rapidly adapting skills to changing industries and roles illustrated by successful background in both airline and medical sectors
Effective communication, consultation, needs assessment, and relationship management skills instrumental to productively interfacing with all business stakeholders
Solutions-focused professional able to effectively troubleshoot and resolve issues; sharp analytical and critical decision making skills
Strategically prioritize, organize and manage projects/workflow to optimize productivity and efficiency, meet deadlines and achieve performance goals
Self-motivated; effective in leadership, independent and collaborative teamwork roles
Professional Background
International Flight Attendant, Philippine Airlines 2001-2015
Provided world-class inflight passenger services on international flights to ensure safety, comfort and satisfaction
Effectively identified and responded to needs and promptly resolved issues
Physical Therapy Staff Volunteer, Riverside Medical Center-Philippines 1999-2000
Proficiently administered therapies and treatments supporting patient recuperation from injury, surgery and illness to achieve optimal functionality in activities of daily living; entrusted with assuming PT staff responsibilities in their absence
Employed varied treatment modalities and therapeutic exercises tailored to individual needs
Education
Bachelor of Science in Physical Therapy, Riverside College-Bacolod City, Philippines
Professional Development/Credentials
Aviation Studies Diploma; 2017-in progress
Adult and Pediatric First Aid and CPR/AED Certified, American Red Cross; 2017
NJ Child Assault Prevention Course, St. Vincent de Paul Regional School-Mays Landing; 2017
Aviation Security Awareness online course/exam, International Air Transport Association; (IATA); passed 2017
Extraordinary Minister of the Holy Communion, School of Liturgy Diocese of Camden, Assumption Regional School-Galloway, NJ; 2016
Philippine Physical Therapy License Exam, Professional Regulation Commission; passed 1999
Community Leadership
Volunteer, Varied Catholic Ministries
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