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Marciel C. Chang

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx abc@xyz.com

 

 

Front Desk Administration ~ Customer Service

 

Profile

 

  Customer-focused professional offering numerous years of experience in delivering world-class service, with consistent focus on ensuring satisfaction

  Talent for rapidly adapting skills to changing industries and roles illustrated by successful background in both airline and medical sectors

  Effective communication, consultation, needs assessment, and relationship management skills instrumental to productively interfacing with all business stakeholders

  Solutions-focused professional able to effectively troubleshoot and resolve issues; sharp analytical and critical decision making skills

  Strategically prioritize, organize and manage projects/workflow to optimize productivity and efficiency, meet deadlines and achieve performance goals

  Self-motivated; effective in leadership, independent and collaborative teamwork roles

 

Professional Background

 

International Flight Attendant, Philippine Airlines 2001-2015

  Provided world-class inflight passenger services on international flights to ensure safety, comfort and satisfaction

  Effectively identified and responded to needs and promptly resolved issues

 

Physical Therapy Staff Volunteer, Riverside Medical Center-Philippines 1999-2000

  Proficiently administered therapies and treatments supporting patient recuperation from injury, surgery and illness to achieve optimal functionality in activities of daily living; entrusted with assuming PT staff responsibilities in their absence

  Employed varied treatment modalities and therapeutic exercises tailored to individual needs

 

Education

 

Bachelor of Science in Physical Therapy, Riverside College-Bacolod City, Philippines

 

Professional Development/Credentials

 

Aviation Studies Diploma; 2017-in progress

 

Adult and Pediatric First Aid and CPR/AED Certified, American Red Cross; 2017

 

NJ Child Assault Prevention Course, St. Vincent de Paul Regional School-Mays Landing; 2017

 

Aviation Security Awareness online course/exam, International Air Transport Association; (IATA); passed 2017

 

Extraordinary Minister of the Holy Communion, School of Liturgy Diocese of Camden, Assumption Regional School-Galloway, NJ; 2016

 

Philippine Physical Therapy License Exam, Professional Regulation Commission; passed 1999

 

Community Leadership

 

Volunteer, Varied Catholic Ministries

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