Recent MBA graduate eager to contribute strong academic foundation and hands on experience to a progressive opportunity in Health Policy Administration.

• In depth understanding of Gerontology developed throughout completion of graduate level coursework.
• Recognized for innate leadership and organizational skills, integral to effectively steering projects to successful completion.
• Regarded for the ability to deliver results with the highest degree of expertise, service, and professionalism.

New York Life, Texas; Customer Service Associate 2015-Present

• Ensure thoroughness throughout life product application processing, with associated duties including billing management, providing inquiry resolution and completing financial transactions in Rumba.
• Collaborate extensively with agents, clients and medical vendors to organize underwriting requirements.

New Breed Logistics, Texas; Shipping and Receiving Associate/Quality Assurance 2013-2015

• Maintained quality control throughout daily operations within fast paced environment, vital to meeting and exceeding client expectations.
• Utilized subject matter knowledge to resolve inquiries and provide top notch customer service.

Fort Worth Isd; Tutor Pool 2014

• Promoted student growth and development, with associated responsibilities including education on test taking strategies, test administration and identifying individual needs.

Mansfield Isd; Avid Tutor 2013-2014

• Utilized differentiated learning tactics to cater curriculum to student requirements.

Wal-Mart, Irving, Texas 2000-2010

Support manager (2005-2010)

• Streamlined process improvement initiatives, resulting in optimized efficiency throughout daily operations.
• Chief responsibilities included budget management, forecasting and on boarding new staff members.

Price Coordinator (2002-2004)

• Researched pricing and made necessary adjustments to promote revenue growth within assigned branch.

Customer Service Manager (2000-2002)

• Promoted customer satisfaction by providing excellent service, resolving inquiries and monitoring performance of 150+ cashiers.

Medical Management Options; Recreational Therapist/Office Assistant 1993-1996

• Provided critical, in office support, focusing primarily on patient billing, therapy session management and ensuring compliance with Medicaid regulations.
• Gained valuable exposure to best healthcare practices.

Master in Business Administration, Concentration: Gerontology, University of Phoenix; Anticipated 2016

Bachelors of Science in University Studies, Concentration: Engineering, Psychology and Physical Science, University of Texas at Arlington; 2013

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