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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Seeking Hospitality Executive Leadership Role

Service-Centric General Manager Committed to Ethics and Integrity While Exceeding Your Company s Goals


Multi-Site Hospitality Operations Management Customer Service Team Building / Training

Multimillion-Dollar Budget Control Expense Control Marketing Advertising Fundraising

Guest Relations Brand Awareness Revenue Management Yield Management Team Coaching

New Business Development / Turnarounds High-Volume Sales Profit / Loss Process Optimization


Highly Accomplished Hospitality Professional who makes sound decisions to reflect positively on award-winning hospitality operations in alignment with a company s vision, value, and goals. Top Performer who rises above on-site challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Visionary Leader who offers a record of maximizing earning potential while ensuring superior guest satisfaction, product quality, revenue, and balanced yield management. Outgoing, Sales-Focused Communicator who develops synergistic relationships with cross-geographical executives, multidisciplinary hospitality teams, guests / customers, and the surrounding community, and who leads staff by example to optimize success.


Professional Synopsis


Starwood Hotels, Xxxxxx, XXXXXX 2013 Present


General Manager

Aloft Xxxxxx by the Galleria 152-Room Property

Ranked #1 of 350 Properties in Operations Performance and Guest & Employee Satisfaction


Capitalize on the opportunity to expertly lead full-service hotel operations, including recruiting, training, mentoring, and managing top-performing teams (i.e. DOS, AGM, FOM, FOS, HK Manager, F&B Director) in coordinating seamless hospitality initiatives across the large-scale property with Re:mix(SM) Lounge, Re:charge(SM) Gym, and Splash Indoor Pool, as well as 5-level parking garage, valet, self-park, and shuttle service. Generate $11.5 million in annual room sales with a $1.5-million food and beverage annual budget.


  Achieved 4th out of 72 teams in overall employee satisfaction in 2016.

  Recognized in the Top 25% in guest satisfaction for 2016 s North America-based brand.

  Effectively managed a $7.5-million budget with 83% annual OCC, $150 ADR, and $120 RevPAR.


Westmont Hospitality Group, San Antonio, XXXXXX 2003 2013


General Manager

San Antonio, XXXXXX Riverwalk Area 215 Rooms

Ranked #1 of 350 Properties in Operations Performance and Guest & Employee Satisfaction

Seattle, WA SeaTac International Airport 160 Rooms

Ranked #1 of 350 Brand Properties in Operations Performance and Guest & Employee Satisfaction

Dallas-Fort Worth International Airport 150 Rooms

Ranked #1 of 350 Properties in Operations Performance and Guest & Employee Satisfaction

William P. Hobby International Airport 150 Rooms

Ranked #47 in Operations Performance and #1 in Guest & Employee Satisfaction



Yyyyyy x. yyyyyy (xxx-xxx-xxxx Page Two


Westmont Hospitality Group, San Antonio, XXXXXX (continued) 2003 2013


General Manager

Utilized broad scope of industry knowledge toward directing this hospitality group s numerous high-value asset locations across Seattle, WA, as well as San Antonio, Xxxxxx, and the Dallas-Fort Worth areas. Served as the go-to District Coach and Trainer for 18 corporate-owned sites, including managing customer service training for 350+ employees in Region 3. Demonstrated skill as a Regional Mentor for 18 property General Managers for STAR and PACE reports, and handled revenue forecasting and profit / loss analysis.


  Performed as a dynamic Medallia Champion within the competitive Region 3.

  Recognized as Social Media Champion for TripAdvisor,, and

  Successfully retained a #1 ranking across a rigorous Region 3 in guest satisfaction for 5 years.


Capri Motel Villager Lodge, City, TN 1992 2003


Owner General Manager

Strategically steered profit-generating operations of this 150-room independent motel. Contributed expertise in recruiting, training, mentoring, and managing results-oriented team members; handling all short- / long-term business planning, budget control, and profit / loss; and driving sales, marketing, and advertising. Collaborated with citywide leaders as a Board Member of numerous local organizations, including the Chamber of Commerce and Rotary Club, and excelled in fundraising by chairing golf tournaments.


  Served as Board Member of City of Crossville s local Chamber of Commerce.

  Led targeted regional tourism and vacation planning for this city s 15,000 residents.

  Raised $50,000+ for direct local scholarships as Board Member of Crossville Noon Rotary Club.


US Shoe Corporation, City, State 1990 1992


District Manager Store Manager District Trainer

Spearheaded results-driven operations across a group of 15 highly competitive Alabama-, Georgia-, and Florida-based stores. Recruited, trained, mentored, and managed customer-centric teams while maintaining responsibility for multi-site profit / loss, sales and selling techniques, and marketing activities.


  Grew rank from 7th out of 15th upon hire to #2 in district at end of company leadership tenure.

  Built valuable inter-company relationship with high-traffic Banister Shoe Store in Orlando, FL.


Glenwood Mobile Home Park, City, State 1988 1990


General Manager

Played a vital role in managing high-volume operations across a 220-unit mobile home complex, including recruiting, training, mentoring, and managing a service-focused team of 12, as well as handling all general maintenance and landscaping activities. Handled all facets of sales, rentals, and contract management.


  Continually boosted revenue by optimizing marketing and advertising initiatives.

  Drove business success by profitably selling lots, as well as mobile home accessories.


Education & Military Experience


Associate of Arts in Business United States Navy


Former Army Specialist (E-4), Tennessee Army National Guard Army National Guard

Former Petty Officer Flight Deck Instructor USS Barbey, San Diego, CA United States Navy


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