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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Profile of Qualifications
- Dynamic interpersonal communication skills, instrumental to fostering and maintaining positive relationships with high-profile clients.
- Recognized for the ability to identify inefficiencies and design innovative solutions to improve performance.
- Experienced in successfully managing up to 40 enterprise level accounts generating $3.5M annually.
- Skilled in identifying client needs, streamlining process improvement initiatives and conducting in-depth training for team members.
Professional Synopsis
Tealium, San Diego, CA 2012-Present
Senior Account Manager (2014-Present)
- Leverage top-notch interpersonal skills to maintain positive relationships with high-profile clients, including Disney, UPS and Nike.
- Successfully handle 35-40 enterprise level accounts generating $3.5M in annual revenue.
- Thoroughly examine existing processes and implement innovative solutions to increase efficiency.
- Maintain open lines of communication across customer service and engineering teams; simplifies complex technical concepts to ensure overall client satisfaction.
- Strategically identify team member strengths and ensure proper alignment of available resources.
- Collaborate extensively with sales teams to grow strategic accounts.
- Conduct QBRs with clients.
- Conduct in-depth market trend research; identify and act on opportunities for growth.
Key Achievements:
- Built key client relationships in a start-up environment.
- Implemented highly effective time tracking tool, reducing department inefficiencies.
- Recognized for consistently maintaining a 98% client retention rate.
- Awarded Account Management MVP (2015) and President s Club Achievement.
Account Manager (2012-2014)
- Fulfilled key account management position responsible for overseeing $1.5M in annual revenue.
- Contributed extensively to multiple simultaneous projects; maintained strict adherence to project schedule.
- Leveraged product expertise to make knowledge based recommendations to ensure fulfillment of client needs.
- Maintained open lines of communication with clients; conducted in-depth user training and troubleshot issues as necessary.
- Identified client requirements and strategically upsold additional features and services.
- Implemented various strategies to boost client satisfaction levels.
Key Achievements:
- Contributed extensively to creation of deployment and account management departments.
- Consistently achieved 100% contract renewal rate.
JDS Solutions, Carlsbad, CA 2004-2012
Customer Relations Manager
- Demonstrated strong interpersonal communication abilities while forming and maintaining positive relationships.
Continueded Solana Beach, CA 2000-2004
Compliance Tech/QA Tester | Customer Service Rep
Education
Associate Degree in Liberal Studies, Palomar College, 2004
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