Personable communicator with valuable, hands-on experience building relationships with key stakeholders.

  Promoted to positions of greater responsibility for taking on additional responsibility and leading by example.

  Impeccable judgment and stellar attention to detail skills in order to achieve job goals.

  Excellent listening, verbal communication and interpersonal skills.

  Adaptable, versatile and flexible to prioritize effectively and proactively resolve problems.

  Proficient with Microsoft Office, including Word, Excel and Outlook.

Pioneer Steel & Tube The Woodlands, XXXXXX Dec. 2014-Present

Customer Service/Inside Sales Associate

  Build and maintain relationships with colleagues, vendors and prospective and existing customers on behalf of this distributor of steel.

  Educate key stakeholders about the use and nomenclature of carbon steel and alloy materials to engineer and build pipelines and for oil and gas gathering and industrial applications.

  Explain market pricing for buyout and stock materials to customers.

  Maintain strong communications with vendor and shipping companies while delivers are in route.

  Telephone customers to ensure drop-ship purchase orders were received and their order will arrive on time.

  Immediately notify project management team members if a delivery is scheduled to be delivery later than usual.

  Expedite open orders and complete weekly expediting reports for customers in a timely and efficient manner.

  Generate detailed reports for members of the project management team.

Boaz Export Crating Co. Houston, XXXXXX Aug. 2012-Nov. 2014

Account Manager (Aug. 2013-Nov. 2014)

  Demonstrated stellar leadership skills for this family owned and operated, fully-integrated, export packing and logistical service company. 

  Showcased outstanding people and organizational skills to satisfactorily manage several accounts.

  Ensured the timely and successful delivery of services, according to the needs of each specific customer.

  Displayed excellent communication skills while serving as the main point of contact for many clients.

  Processed export shipments for an assigned base of accounts in an accurate, quick and efficient fashion.

  Helped to prepare invoices, purchase orders and maintain files regarding inquiries and orders.

Receptionist (Aug. 2012-Aug. 2013)

  Built and maintained rapport with customers, co-workers and vendors in person and over the telephone.

  Answered incoming telephone calls via a switchboard, and screened and routed calls as needed.

  Ensured the office was well-stocked with an adequate supply of merchandise.

  Completed filing, photocopying, collating and faxing duties in a well-organized and expeditious manner.

  Received and sorted regular daily postal mail, as well as special deliveries from couriers.

2012 Graduate, Hargrave High School Huffman, XXXXXX

Volunteer, Houston Food Bank Houston, XXXXXX