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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx ●



Seeking opportunity as 911 Director with the state of Nebraska (Job #201602004).


Key Qualifications


         Offering more than 14 years experience in E911 services delivery, specializing in strategic planning, reporting, quality assurance, FCC compliance, legislative direction, government finance/budget administration, and dispatch training.

         Advanced knowledge of broadband telecom systems, Next-Gen 911 technology, and IP-enabled telecommunications.

         Excel at steering measurable enhancements to 911 service systems and ensuring rigorous vendor compliance with contractual terms and conditions.

         Substantial experience in telephony project management for 911, multi-line, and circuit systems.

         Championed numerous, major 911 equipment installation projects and delivered comprehensive staff training in plant/CML equipment.

  • Solid reputation for integrity, decisiveness, sensible judgment, and team-building capabilities.

         Support, embrace, encourage, and foster diversity and multi-culturalism in the workplace.

         Contribute dynamic communication and interpersonal relation skills toward effectively liaising between management and internal/external stakeholders in support of achieving objectives.


Professional Experience


Superb Internet, 2015 to Present

Billing Coordinator

         Facilitate all aspects of customer billing to optimize customer service and satisfaction including resolving billing errors, issuing statements, validating installation orders, and posting customer payments.


State of Hawaii Legislature, Senate and Office of Senator Glenn Wakai, 2014

Legislative Aide

         Compiled research documents for current bills under consideration in the Senate and played an integral role in scheduling Senate hearings.

         Created informative and compelling PowerPoint presentations, and reported on Senate and House hearings.

         Leveraged extensive legislative and regulatory knowledge to provide influential guidance and support.


Akimeka LLC, February, 2008 to 2013

SME / E911 Wireless Testing Facilitator / 911 Dispatch Trainer

         Formulated, planned, coordinated, and provided 911 training for the Islands of Hawaii and Kauai.

         Spearheaded scheduling, testing, and validation of wireless cell towers in the State of Hawaii.

         Reliably verified call routing spreadsheets and test validation worksheets for new or existing cell towers to ensure accuracy in 911 wireless calls.

         Provided impactful legislative and regulatory guidance and support for issues related to 911.


Hawaiian Telcom / Verizon HI, 1999 to 2008

E911 Service Manager / E911 Specialist

         Oversaw and ensured flawless business continuity across all 11 of Hawaii s 911 centers.

         Directed seamless transfer of E911 record database from Verizon to Hawaiian Telcom.

         Served as legislative and regulatory SME for a vast range of 911 issues.

         Headed PSAP forums to swiftly respond to concerns and reinforce commitment to public satisfaction.


Continued ... ►



Professional Experience continued .... Yyyyyy x. yyyyyy Page 2 of 2


Verizon Hawaii / GTE Hawaiian Telcom, 1991 to 1999

Service Center Supervisor

         Directed, mentored, and motivated 25 technicians in planning, design, installation, and systematic testing of CentraNet, multiline telephone orders, and circuit orders.

         Diligently enforced adherence to repair and provisioning commitment dates given to customers.

         Approved and ensured consistent accuracy of all weekly timesheets for technicians.

         Participated in or project-managed central office upgrades and conversions to boost efficiency.

         Decisively approved expedited scheduling dates for large telephone systems including federal, state, and military installations.

         Governed large multiline and CentraNet telephone projects including two Presidential visits, relocating 1,000+ CentraNet and circuits, and annual relocation of State of Hawaii Legislators and representatives.

         Orchestrated First Hawaiian Bank relocations requiring simultaneous conversions of 500+ CentraNet lines and circuits; successfully completed initiative with minimal impact to business continuity.

         Structured installation of over 500 circuits for highly visible TAPI/IMTC/Microsoft international conference.

         Presented with Presidential Quality Award and a Letter of Commendation from White House Communications.


GTE Hawaiian Telcom, 1981 to 1991

Business Office Supervisor / Sales Representative

         Directed, evaluated, developed, and motivated 20 representatives in providing excellent customer service and strategically upselling company products and services.

         Approved weekly staff timesheets and provided constructive feedback to representatives.

         As sales representative, won countless sales contests and repeatedly outpaced peers by generating top revenues.


Macy s / Liberty House, 1984 to 2001

Store Trainer

         Trained, coached, mentored, and supervised sales associates at Ala Moana Store location including auditing cash registers, tactfully responding to customer complaints, launching sales incentives, and supporting sales floor via customer service and stocking of merchandise.


Education / Professional Development


Associate Degree, Business, Leeward Community College


CML Certification Installation and Maintenance of CML/PLANT ECS 1000 and PSAP equipment, 2006


Completed extensive and ongoing professional development including:

E911 Training

TIA Webinar: Enabling Compliance The New Disability Access Rules, 2011

Future Shock NG911, 2011

Next Generation 911 (NENA) & GIS for the PSAP (NENA), 2007


Selected Awards & Recognition


Letter of Appreciation, Next Gen 911 Technology Conference, 2011

Excellence Award (2), 15th Civil Engineering Squadron, Hickam AFB, 2008 and 2005

Letters of Commendation from State of Hawaii Wireless Board (2007), SuperOP Conference (2001), Honolulu Police Department (2000) and Kapalua Land Co. (1999)




Windows O/S, Microsoft Office Suite (Outlook, Excel, Word, Power Point, Visio),

GTD-5, DMS and 5ESS switches, Plant/CML ESC 1000 911 switch software and installation

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