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Yyyyyy x. yyyyyy
- 4612 Oakwood Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
District Sales Management
Qualifications Profile
Self-motivated and results-driven management professional with more than 32 years providing high-performance customer service, sales, and operations management in the hospitality, gaming, and construction supply sectors.
Proven dedication to delivering outstanding sales performance, customer service, and operational excellence in managing restaurants, growing sales by 13% and maintaining a 3% annual sales growth in the current job, while building a solid reputation for a satisfying dining experience in a demanding hospitality market.
Highly detailed with analytical thinking to oversee accounting operations and maintain accurate P&L statements.
Well-organized with multitasking and prioritization skills that optimize resources, providing HR support in staff recruitment, development, performance building, and payroll administration.
Exceptional people management and interpersonal communication skills that inspire customer confidence, build professional relationships with customers and suppliers, and foster performance excellence and teamwork with colleagues and subordinates in achieving shared engagements.
Professional Experience
Hardee s/PEI City, State? General Manager May 2014 Present
Provide strategic direction and leadership in managing daily operations, growing sales up 13% in the first year of tenure, and maintain at least 3% growth annually for the last 3 years.
Manage restaurant liquidity, maintaining cash xxxxxxow even during slow periods, and remaining above Corporate and Franchise standards on performance metrics and profitability.
Oversee HR support in recruiting and developing personnel while ensuring the least staff turnover.
Burger King City, State? Restaurant GM Aug 2013 May 2014
Ensured consistent customer service in restaurant operations, complying with policies and service quality standards that maintained a satisfying customer dining experience, while creating a positive work environment for employees to attain successful careers in the business.
Madison s Steakhouse City. State? Restaurant Manager Jan 2011 Aug 2013
Supervised a team of professionals in managing cost-effective restaurant operations while ensuring compliance with service quality standards and performance metrics in providing outstanding customer service and profitability.
Oversaw quality kitchen production of menu items; trained all kitchen personnel on safety standards and ensured compliance with policies, procedures and quality standards at all times.
Long John Silver s Restaurant Tampa, XXXXXX Restaurant General Manager Nov 2005 Sep 2011
Managed and grew the business, developing and executing marketing campaigns, while ensuring seamless operations, outstanding customer service, and cost containment leading to maximized profitability.
Built sustainable professional relationships with customers for repeat business as well as with suppliers to meet stringent quality standards in their deliveries.
Provided HR support in staff recruitment and training, task scheduling, performance appraisals, career movement, discipline, and terminations/severances adhering to local labor/employment laws.
Imperial Palace Casino, Biloxi, MS Restaurant General Manager Mar 2003 Aug 2005
Managed front-of-house operations for 10 restaurants within the Casino, including buffets and fine dining establishments, adhering to all company and governmental regulations.
Coordinated activities between executive chef and staff for banquets, catering, and special house events.
Xxxxxxying J / Country Market, Olive Branch, MS General Manager Dec 1999 Mar 2003
Managed operations for a 24-hour full service restaurant and buffet, overseeing accounting for cash management and regular P&L reporting, containing costs, and adhering to budgets for sustained profitability even during slow months.
Recruited and developed a staff of 55 to ensure service quality and peak productivity across various business areas.
Managed supplies inventories to ensure continuous availability of fast moving ingredients for menu production.
Wafxxxxxxe House, Inc. Atlanta, GA General Manager May 1992 Nov 1999
Mid-South Supply Company Atlanta, GA Sales and Service Manager Jan 1985 Nov 1992
Education & Credentials
Diploma, Secondary Education, OPEN CAMPUS EAST,
Technical Skills
Productivity Tools: MS Office (Word, & Excel)
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