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Experienced management and IT professional with 20+ years of experience within high-stress environments with a keen ability to lead others and manage daily IT operations. Experienced in designing comprehensive IT strategies, overseeing system implementations, and fostering positive relationships with vendors. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.
Business Continuity Plans
Attention to Detail
Complex Problem Solving
Played a lead role in the revival of a Dell Kace system project which was used to manage both hardware and software assets in addition to providing IT ticketing system hosting. Successfully implemented streamlined processes, managed a cross-functional teams, and expanding the system s replication process
Led a Laserfiche document imaging project which required effectively managing timelines and project workflow
Maximized ROI within an organization through the efficient management of physical inventory, teller transaction inquiries, and other day-to-day business processes
Direct all daily IT operations within a fast-paced environment with a focus on managing separate IT teams in addition to increasing efficiency and productivity
Successfully manage large-scale IT projects which includes a SQL maintenance plan and several application implementations/conversion projects
Maintain a keen knowledge of Trade Finance System, EZteller, LaserPro, Prologue, and MST in addition to developing business continuity plans and standard operating procedures
Design and implement comprehensive business applications which are concentrated on improving productivity levels while simultaneously overseeing compliance
Supervise several technical employees which requires providing individualized feedback in addition to handling difficult employee relations issues
Lead the development of a loan operation system, CMS management system, KYC customer onboarding solution, and Nice Actimize system integration
Play an integral role in system conversions during both mergers and acquisitions which required a significant ability to manage details and identify project metrics
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Oversaw all daily IT operations which included developing standard operating procedures, streamlining processes, and correcting technical issues
Utilized superior communication abilities in order to manage vendor relationships and review contracts in addition to performing complex market research
Reviewed and updated the business continuity and disaster recovery process, performed vendor selection duties, and training IT staff members
Successfully reduced monthly cost by 35% through effectively selecting vendors along with developing technical products such as mobile banking and mobile deposit
Utilized superior managerial and technical acumen in order to lead all daily IT operations which included managing vendor relationships, reviewing contracts, compiling reports, and overseeing network infrastructure
Supported all user-facing applications for business units/branches, fostered positive relationships with team members, and monitored servers, workstations, routers, and switches
MCSE & CCNA Instructor (Part-Time), Adcon Technical Institute, 1999-2002
Network Administrator/Support Engineer, Omni Nutraceuticals, 1998-2002
VP, Operations, Computopia, 1006-1008
General Manager, Computer Deport, 1994-1996
Technical Manager/Network Administrator, Top Computer, 1992-1994
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Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include over 20 years of experience in IT/operations management roles within a variety of industries which includes experience in supervising cross-functional teams, developing comprehensive policies and procedures, and effectively managing complex IT related projects such as software implementations and conversions. In addition, I have a strong background in maintaining productivity and efficiency within a fast-paced environment.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to foster positive relationships with vendors, co-workers, and members of management.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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