Driven, focused, and hard-working Strategic Operations Professional with a background in overseeing daily operations within fast-paced environments throughout a variety of industries. Experienced in managing large-scale operational programs, implementing/developing new products, designing innovative strategies, and supervising cross-functional teams. Highly adept in improving organizational productivity in addition to maintaining strong communication with co-workers, clients, vendors, executive management, and key industry leaders.

  25+ years of experience in strategic operational roles with a background in leading cross-functional teams and generating millions of dollars in annual revenue

  Played a lead role in increasing net revenue levels, coordinate the launch of new products, and managed unique operational programs

  Increased operational gross revenue by 20% through the design and implementation of a package selling program

  Directed day to day operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels

  Supervised field retail operations for approximately 600 locations which required supervising a team of Regional Directors, District Managers, and store associates totaling more than 3,000

  Designed and implemented innovative operational strategies which included the design of a flex labor model which resulted in a cost-savings of over $10 million annually

  Served as a member of a steering committee aimed at automating the customer approval process, played a lead role in creating a centralized collection system, and coordinated the development of a standardized store review process

  Instrumental in the management of acquisitions and real estate leases, diffused escalated service related issues, and consistently led the organization in total operating profits

  Achieved annual revenues of over $410 million which represented 25% of total company RTO

Axcess Financial, Houston, TX August 2005-February 2015

  Maintained operational oversight for over 400 business units throughout 6 states which required implementing new financial products such as installment and title loans

  Exceeded individual profitability goals for 5 consecutive years, coordinated the implementation of successful operational programs, and continuously built strong strategic alliances

  Created an innovative new loan checklist which decreased customer default rates and increased overall satisfaction levels

  Coordinated the successful opening of over 50 individual units which resulted in a 45% profitability rate within 8 months

  Oversaw retail operations throughout the United Kingdom during a transition of a new Managing Director which included performing strategic planning, implementing policies, and managing both marketing and sales functions

  Achieved an increase in profitability of 37% by facilitating various strategic moves in addition to a successfully implementation of a streamlined labor model

Blockbuster Entertainment, Houston, TX September 2003-August 2005

  Managed operational tasks within the organization which centered on identifying operational inefficiencies and improving standard operating processes

  Reduced shrink by approximately 73%, achieved 30% sales growth, and recognized as Top 5% in net profit to budget

  Created a unique pilot program focused on selling previously viewed DVD s within outside markets which increased revenue levels

  Operations Manager, Best Buy, 2001-2003

  Regional Services Manager, PetSmart, 1998-2001