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Yyyyyy x. yyyyyy


1509 Sequoia Grove Lane-Lewisville, TX 75067



Multi-Unit/Regional/District Management


Executive Profile


  Offering 20 years of progressive leadership experience, with track record of success in generating dynamic results across sales, customer service, human resource, operational, and financial performance

  As Region Vice President with Terminix International, have increased revenue 60% and transformed organization from seasonal to year-long high-volume business by spearheading testing and rollout of new service line; 2011-to date

  Consistently achieve or exceed aggressive goals across growth, revenue and profit

  Directed full-scope operations of 15 locations throughout the US in role of Regional Manager, with full P&L accountability and responsibility for leadership of hundreds of staff including 15 General Managers and 7 Assistant General Managers; 2006-2011

  Successfully created and executed comprehensive sales and marketing programs instrumental to driving substantial sales and profit growth

  Promoted to steer multi-million dollar district operations as District Manager with Hertz Local Edition; 2000-2006

  Successfully negotiated and closed $13.2M annual contract as exclusive rental car provider for 17 area Service King locations

  Tripled business within 18 months; achieved 260% month revenue growth

  Developed highly-successful employee training program subsequently adopted by 85+ company branches throughout Southwest US region

  Spearheaded turnaround of several under-performing branches to profitability within 4 months

  Sharp business acumen, with experience in steering full-scope operations through P&L MBA

  Expertise in budgeting, forecasting, strategic business planning, market and competitive analysis, sales and marketing strategy development/execution, and delivery of world-class customer service

  Talent for identifying and capitalizing on opportunities to penetrate lucrative markets, capture new business, develop existing clients/accounts, and maximize competitive leveraging

  Excel in recruiting, hiring, training, developing, and directing high-performance teams

  Successfully develop and implement targeted programs, processes and systems to maximize productivity and efficiency and optimize use of time and resources

  Exceptional communication, presentation, negotiation, and relationship management skills

  Ability to rapidly adapt skills and master new knowledge illustrated by success in diverse industries


Career Track


Terminix International-Plano, TX 2011-Present

Region Vice President

  Recruited to lead Region to optimal financial, revenue and operating income results; consistently meet or surpass quarterly and annual goals across revenue growth, standards of service, cash flow, and internal/external customer satisfaction

  Oversee multiple locations, each employing 100+ staff, providing motivating leadership to Branch Managers, Sales Managers, Service Managers, Sales Representatives, and Service Professionals along with support personnel

  Effectively define, develop and execute strategic and tactical plans instrumental to both immediate and long-range new business acquisition, existing customer development and growth spanning all sales channels; includes business-to-consumer and business-to-business sales


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Robert Miller Page 2 of 2


WeDriveU-Dallas, TX 2006-2011

Regional Manager-Shuttle Bus Services

  Directed operations through P&L of 15 country-wide locations employing hundreds of management, associate and driving staff for driver outsourcing company specializing in providing clients with certified and insured drivers for personal, corporate and rental vehicle along with corporate-owned shuttle bus transportation

  Successfully recruited, hired, trained, and developed dynamic team focused on delivering exceptional customer service

  Effectively sourced, bid, closed, and administered high-value government and shuttle service contracts

  Introduced new programs instrumental to boosting results across sales, marketing, operational, and financial performance


Hertz Local Edition-Dallas, TX 1997-2006

District Manager; 2000-2006

  Drove operations of 14 district-wide branch locations generating multi-million dollars in annual revenue; included strategically managing $1.8M monthly budget to control costs and maximize profits

  Consistently improved branch and overall district results across customer service/satisfaction, sales and profitability

  Cost-effectively allocated personnel to maximize use of resources in meeting fluctuating customer and operational needs; successfully anticipated and forecasted staffing requirements based on real-time and projected trends

  Extensively overhauled employee training program; expertly recognized inconsistency in existing on-the-job training model and designed and introduced centralized new hire training program integrating both classroom instruction and hands-on training

  Boosted staff performance, morale and retention by creating and implementing innovative employee incentive and career advancement programs

Branch Manager; 1998-2000

Manager Trainee/Assistant Manager; 1997-1998

  Successfully completed comprehensive management training program and progressed to steer full-scope operations of high-volume branch with a fleet of 100+ vehicles

  Consistently tracked and analyzed competitor, consumer market and industry trends to effectively defi9ne and capitalize on opportunities for optimizing market share, business development and revenue production




MBA, University of Texas at Dallas


BA, History, Brandon University-Brandon, MB, Canada


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