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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Detail oriented, self-motivated Professional with over 10 years of experience providing administrative support and customer service.
  • Excellent interpersonal communication skills, key to forming positive relationships with customers, team members and upper level management.
  • Strong analytic problem-solving abilities with a proven track record of meeting time lines and exceeding expectations.


Education & Professional Development


Master Degree, Mental Illness as it Relates to Sociology in Today s Society,

Rutgers University, New Brunswick, NJ; Beginning January 2017

Bachelor of Arts in Sociology, Rutgers University, New Brunswick, NJ; 2016

Coursework Completed in Organizational and Personnel Psychology; Health Psychology; Social Psychology; Sociology Research; Sociology of Deviant Behaviors; Economics; Leadership in the Work Place; Sociology of Gender; and Sociology Mental Illness.

Associate of Arts in Sociology, Middlesex County College, Edison, NJ; 2013


Key Areas of Expertise


   Administrative Support

   Customer Service


   Interpersonal Communication

   Data Analysis


   Organizational Management


   MS Office Suite


Professional Synopsis


New Jersey Turnpike Authority 2012-Present

Part-Time Toll Collector

  • Leverage strong communication skills to provide customer service to travelers.
  • Demonstrate organizational abilities while maintaining precision throughout cash handling.


Merck & Company 2006-2009

Facility Help Desk Coordinator

  • Fulfilled critical administrative role, providing support to upper level management.
  • Streamlined process improvement initiatives by carefully analyzing data, resulting in consolidated number of vendors and improved response time.
  • Utilized SAP Installation and Maintenance database to successfully track work orders.


Merck & Company 2002-2006

Administrative/Documentation Coordinator

  • Provided key administrative support, with associated responsibilities including documentation of daily activities, database maintenance, invoice management and expense report generation.
  • Ensured adherence to OSHA and NJRTK regulations throughout day to day operations.
  • Demonstrated strong organizational abilities throughout scheduling of appointments and travel coordination.


Merck & Company 1997-2002

Credit Union Representative

  • Utilized strong communication skills to provide excellent customer service, resolve inquiries and make knowledge based recommendations to promote company services.
  • Ensured accuracy throughout all data entry and account information.

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