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Yyyyyy x. yyyyyy

 

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

 

 

Retail Operations Manager

 

Profile of Qualifications

 

  • Results-oriented Leader with over 15 years of experience managing operations within a fast-paced retail environment.
  • Possesses top notch management skills; experienced in building and directing successful teams.
  • Skilled in managing human resource services, including employee relations management, payroll processing and ensuring compliance to company policies.
  • Dynamic communication abilities, key to providing top notch customer service throughout all interactions.
  • Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.

 

Key Areas of Expertise

 

  Retail Operations Management

   Customer Service

   Inventory Management

  Workday

 

  Leadership

   Human Resource Services

   Financial Operations

   HRIS

  Revenue Growth

  Team Building

  Budget Management

  MS Office Suite

 

Professional Synopsis

 

Burlington Coat Factory, Charlotte, NC 2000-2016

Assistant Manager of Operations

  • Fulfilled key leadership position, overseeing daily operations within a fast paced retail environment.
  • Heavily involved in building high performance team; responsibilities included interviewing, hiring and training.
  • Demonstrated strong communication skills while delivering top notch customer service; quickly resolved inquiries, formed positive relationships and made knowledge based product recommendations.
  • Oversaw human resource services, including employee relations and adherence to company policies.
  • Continually implemented strategies to increase sales revenue.
  • Conducted thorough training to improve employee performance; monitored individuals and implemented individualized action plans as necessary.
  • Enhanced overall customer experience, resulting in repeated business and increased satisfaction.
  • Associated duties include payroll processing, budget management, inventory control and resource management.

 

Education

 

Business Coursework Completed, University of North Carolina, Charlotte, NC

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