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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Retail Operations Manager
Profile of Qualifications
- Results-oriented Leader with over 15 years of experience managing operations within a fast-paced retail environment.
- Possesses top notch management skills; experienced in building and directing successful teams.
- Skilled in managing human resource services, including employee relations management, payroll processing and ensuring compliance to company policies.
- Dynamic communication abilities, key to providing top notch customer service throughout all interactions.
- Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.
Key Areas of Expertise
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Retail Operations Management Customer Service Inventory Management Workday
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Leadership Human Resource Services Financial Operations HRIS |
Revenue Growth Team Building Budget Management MS Office Suite
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Professional Synopsis
Burlington Coat Factory, Charlotte, NC 2000-2016
Assistant Manager of Operations
- Fulfilled key leadership position, overseeing daily operations within a fast paced retail environment.
- Heavily involved in building high performance team; responsibilities included interviewing, hiring and training.
- Demonstrated strong communication skills while delivering top notch customer service; quickly resolved inquiries, formed positive relationships and made knowledge based product recommendations.
- Oversaw human resource services, including employee relations and adherence to company policies.
- Continually implemented strategies to increase sales revenue.
- Conducted thorough training to improve employee performance; monitored individuals and implemented individualized action plans as necessary.
- Enhanced overall customer experience, resulting in repeated business and increased satisfaction.
- Associated duties include payroll processing, budget management, inventory control and resource management.
Education
Business Coursework Completed, University of North Carolina, Charlotte, NC
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