- 1058 Wunderlich Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Senior Director/VP

Qualifixxxxxxtions Profile

    Self-assured, dynamic, and results-driven management professional with more than 28 years providing high-performance customer service, relationship management, systems integration, eCommerce development, and IT project engagements in online retail, business consulting, and IT solutions businesses.

-    Proven dedixxxxxxtion to developing, implementing and administering IT systems in providing process efficiencies, cost advantages, and service quality leadership in highly demanding business functions.

-    Detail-oriented without losing sight of the big picture, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Strong people management and interpersonal communixxxxxxtion skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.

Key Expertise

IT Business Operations

    Strategic IT Roadmap Planning & Execution

    Technixxxxxxl Service Support

    Process/Workflow Improvement

    IT Vendor Contract Management

    Disaster Recovery Administration

    Data & Network Center Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)

Technixxxxxxl Sales

    Online Marketing & Sales

    Site Traffic Conversion to Sales

    Customer Service Management

    Solutions Sales Pitch/Presentation

Project Management

    Concurrent Project Management

    Project Scoping and budgeting

    SDLC Management

    Systems/Business Needs Analysis

    Project Status Documentation

    Systems Development & Prototyping

    Systems Install, Configuration, Conversion, Migration & Integration

    Stress & User Acceptance Testing

    Post Project Support & Review

    Staff Supervision & Training

    Office & Staff Administration

Technixxxxxxl

    Development Tools: : Java, C++, Visual basic, MFC, & JFC

    Apps: Hadoop, Rosetta Net, WSDL, UDDI, SOAP

    ERP: SAP/R3, Oracle, & Siebel

    OS: Linux, Solaris, MS Windows (All versions)

    Web Development: JSP, ASP, VBScript, JavaScript

    DBMS Tools: Oracle, SQL Server, Sybase, Access

    Middleware: Orbix 3.0, ActiveX, MSMQ, RMI, RV

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Design Tools: Rational Rose, & Erwin, JRun, webLogic

    PM Tools: MS Project

    Admin Tools: Persistence, EAI Technologies: ActiveWorks 3.0 (webMethods), TIBCO

    Applixxxxxxtion Servers: JRun, webLogic

Professional Experience

Ÿ Currently manage Site Reliability Engineering and Operations Architecture functions for eBay Marketplace.

Ÿ Manage a team of highly skilled and experienced architects responsible for applixxxxxxtion architecture of various critixxxxxxl functions of eBay marketplace.

Ÿ Responsible for triaging live site issues on a 24/7 basis with teams in India, China and Xxxxxx.

Ÿ Conceptualize, develop, and deliver several SiteBots, each triaging a different Live Site issue completely and automatixxxxxxlly within minutes.

Ÿ Serve as Interim Head of Engineering Systems on 2 ocxxxxxxsions, managing a team of 60 professionals in project engagements involving Control Systems, Build Tools, Release Tools and Site Reliability.

Ÿ Collaborate with Customer Support to deliver Siebel implementation for a worldwide roll out, designing a critixxxxxxl component to integrate Siebel with eBay Authentixxxxxxtion system, saving eBay close to a million dollars.

Ÿ Build a strong team and converted the App Arch into a consulting function to service different development groups more effectively.

Ÿ Managed growth, goal setting, evaluation and compensation for the team members.

Ÿ Managed and moderated forums for Architecture design and approvals of new projects and initiatives (JAD and ARB).

Ÿ Assisted in building systems development methodology and refining project engagement model for middleware services group, interacting with several stakeholders to determine project requirements.

- 1058 Wunderlich Dr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

Ÿ Responsible for business profitability, managing various factors impacting P&L such as margins, billability, engagement pipeline, harnessing partner resources, and supervising 20 direct reports ( project managers, program managers, and system architects), and 40 consultants in managing over 30 clients on the West Coast and in Mexico.

Ÿ Managed and grew partner network while building sustainable business relationships with over 10 active accounts in generating higher margins.

Ÿ Worked with Sales, Operations and Revenue management teams to promote, sell, and oversee client engagements including presales activities, project scoping, and operations management.

Ÿ Responsible for performance evaluation, goal setting and compensation management of direct reports in delivering several dozens of project engagements.

Ÿ Served as Enterprise Integration Architect., leading sales from a technixxxxxxl perspective, and driving consulting services to clients in Common Data Model, SOA Governance, Enterprise integration best practices, and project management.

Ÿ Collaborate with various projects teams in developing and marketing TIBCO products including EMS and Business Works.

Ÿ Provided strategic direction and transformational leadership in business solutions architecting, M&A, product management, and strategy development and execution, collaborating with 3 APEX team members in managing cross-product architecture, while facilitating decision support processes n 4 large engineering groups.

Ÿ Evaluated over 15 technologies in aligning IT directions with the company s strategic business direction, providing recommendations on strategic partnerships and acquisitions.

Ÿ Defined architecture principles and interface standards for enterprise wide roll out, leading the design and development of high volume, high-impact service-based platform architecture.

Ÿ Developed and administered a process to control unplanned system changes in published interfaces, conceptualizing and engineering the system to regulate the change automatixxxxxxlly.

Ÿ Managed and supervised over 25 professionals from multifunctional teams in B2B integration, ERP integration and QA, mentoring 15 developers in architecting and deploying engineered solutions for various clients.

Ÿ Led and steered due diligence initiatives in accrediting the right integration vendor that saved the company $1M in executing its integration strategy, while architecting and managing a distributed xxxxxxtalog management system that assisted sales in providing instant information to address client inquiries.

KPMG Consulting Ÿ Mountain View, XXXXXX Manager 1995 2000

Indusa Consulting Ÿ Chixxxxxxgo, IL Consultant 1993 1994

Dolphin Cybernetic Systems (P) Ltd.Ÿ Mumbai, India Manager Desktop Products 1989 1993

Patni Computer Systems (P) Ltd.Ÿ Mumbai, India Programmer 1988 1989

Eduxxxxxxtion & Credentials

Bachelor of Engineering, Metallurgy, COLLEGE OF ENGINEERING Pune, India

Professional Training & Certifixxxxxxtions

Ÿ Project management | Java | SQL Server | COM | CORBA (Orbix) | Hadoop.| Vantive

Ÿ Siebel | TIBCO Business Works | JMS | Web Methods,

Ÿ Microsoft Certified Solution Developer

Awards & Recognition

Ÿ Top Performer Awards in KPMG and Commerce One.