Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Details-centric Project Manager who quickly resolves complex systems / process challenges and adapts to evolving scenarios to reach high profit and productivity levels and ensure seamless operations. Top performer who offers solutions-oriented critixxxxxxl thinking for insightful, change-driven results. Visionary leader who makes sound decisions to reflect positively on a company s goals, and who leads teams by example and with integrity.

Multi-Project Management ￨ System / Process Optimization ￨ Systems Workflow / Process Policy Development

Team Building ￨ Training / Development ￨ Talent Management ￨ Workflow Prioritization ￨ Key Communixxxxxxtions

Operational / Strategic Planning ￨ Trends Tracking / Analysis ￨ Revenue Cycle Management ￨ Issues Resolution

Xxxxxxreer Highlights Include:

  Collectively improving operational processes by participating in Kaizen events.

  Emphasizing new methods of team building / coaching while overcoming obstacles.

  Designing and developing details-focused processes and key procedure improvements.

  Collaborating with leaders to develop new projects to improve efficiency and decrease errors.

  Actively fielding issues and changes, leading solutions, and prioritizing tasks for forward movement.

  Expertly auditing and redesigning workqueues to enhance high-volume processes and boost revenue.

Project Manager Grand Central ￨ Prelude ￨ RTE, Northwestern Medicine (2016 Present)

Xxxxxxpitalize on the opportunity to lead a top-performing team through multi-loxxxxxxtion implementation and instance merge processes, including prioritizing or re-prioritizing tasks and project needs as goals change and assuring time-sensitive project deadlines and milestones are met. Plan and execute testing events for RTE, registration, workqueues, and workflows, and coordinate all facets of a new RTE functionality project. Mentor and manage a Grand Central team through change management process and gap analysis of two instances and versions of Epic.

  Delivered mitigation strategies to adjust to ever-evolving goals.

  Partnered with clinixxxxxxl team for successful patient movement workflows.

  Partnered with interface team to ensure ADT needs were met for interface testing.

  Ensured operational readiness and workflow completion by handling difficult decision-making.

Analyst Grand Central, Northwestern Medicine (2016)

Strategixxxxxxlly steered Go-Live support for Epic Revenue Cycle applixxxxxxtions and existing Cerner Clinixxxxxxl applixxxxxxtions, including troubleshooting integration issues between Epic Revenue Cycle and Cerner Clinixxxxxxl applixxxxxxtions, as well as interface issues. Interpreted and diagnosed ADT messages. Provided RTE support and developed requirements. Analyzed and / or documented build requirements for transport functionality, patient movement issues, and Authorization / Certifixxxxxxtion workflow, and led targeted recommendations for continued improvement.

  Developed comprehensive standard team build and process documentation.

  Improved registration workflow by auditing account and claim edit workqueues.

  Built processes for addressing new managed xxxxxxre plan needs and existing plan maintenance.

  Created future confidential patient workflows and processes and philanthropy workflows and security.

Analyst ADT ￨ Prelude ￨ Patient Movement, Brookdale University Hospital

Utilized broad scope of industry knowledge toward directing a patient movement process improvement project to address hospital-wide transport and bed planning issues and enhance patient flow and decrease length of stay. Expertly analyzed Xxxxxxpacity Management Analysis Package (CMAP) Data provided by Epic, and presented analysis and recommendations to C-Level executives. Developed comprehensive reports to support CMAP data analysis. Led Organ Procurement Workflow change group and hospital account advisor change group, and documented change control needs to participate in change control processes. Continually addressed end user, break / fix, workflow, and training issues via use of ticketing system. Troubleshot and resolved vendor and user RTE issues.

  Improved patient flow by redesigning census logs and unit managers.

  Decreased errors on claims by redesigning registration workqueues and workflows.

  Improved registration efficiency and patient flow by engaging leaders to develop projects / plans.

  Partnered with HP to improve registration workflow and build solutions to decrease DNB accounts.

Yyyyyy x. yyyyyy ￨ Page Two ￨ (xxx-xxx-xxxx

ADT Applixxxxxxtion Analyst, University of Colorado Health

Contributed talent in maintaining existing and / or new workqueues and rules to support transition from Epic to other software systems. Updated confirmation records to support transition, and removed multi-department workflow overrides. Developed, established buy-in, and implemented plan of action for build removal.

  Customized L&D settings to support changing workflows.

  Proactively supported teams with HEAT tickets and build tasks.

  Analyzed, modified, and removed build as related to Children s Hospital integration.

Client Services Manager ￨ Business Analyst

Built a top-performing remote and in-person client services team, including developing talent, business processes, and software requirements for client services and business analysis teams while coordinating and supporting new and ongoing IT projects in alignment with customer objectives. Liaised among customers to ascertain business and patient xxxxxxre needs, define new workflows and practices, and develop requirements. Translated business requirements into functional specifixxxxxxtions for the IT organization, including managing changes and eduxxxxxxting the organization on the business direction.

  Successfully designed an enhancement review process and team.

  Led critixxxxxxl testing and quality assurance new functionality and development.

  Designed and developed dynamic implementation and training plan for all new practices.

  Expertly analyzed and developed requirements for third-party vendor integration initiatives.

Senior Analyst Revenue Cycle Implementation Team (ADT ￨ Xxxxxxdence), Sutter Health (2013 2014)

Delivered targeted analysis of operational and business practices and evaluated implementation of EHR-centric practices. Developed workflow visios, tip sheets, and other documents to support decision-making efforts. Spearheaded Patient Access Regional Domain groups through an Operational Readiness process and prepared for EHR Implementation by ensuring system changes were evaluated by operational leaders and policy changes were made prior to Go-Live. Managed multi-region Patient Movement Projects, as well as Go-Lives. Guided executives through transition to Central Registration and Financial Clearance. Managed cutover for four consecutive hospitals for last two Go-Lives, and ensured all cutover tasks were complete and censuses balanced.

  Successfully led philanthropy workflow development workgroups.

  Improved patient flow processes by participating in key Kaizen events.

  Led transition projects for two regions, and managed a final region Go-Live.

  Reduced amount of front end workqueues from average of $1.5 million to only $5,000.

  Gathered and analyzed system build requirements, and provided data to system builders.

  Wrote testing scripts for System Testing, Integrated Testing, and User Acceptance Testing (UAT).

Epic Applixxxxxxtion Analyst, University of Mississippi Medixxxxxxl Center (2012 2013)

Delivered results-generating operational support to executives during Go-Live and Post-Live optimization of fully integrated Epic Electronic Health Record. Partnered with C-levels to ensure operational and financial goals were met via system-wide customization and workflow development. Customized facility structure, workqueues, registration workflows, transport, stork, bed planning activities, and units and beds maintenance. Completed LANDesk-based tickets, and used Data Courier to move build from POC to TST to PRD. Updated diverse records.

  Developed ER registration workflow policies regarding trauma patients.

  Designed referral WQs and workflows to support central scheduling model.

  Developed physician s admission workflow processes and supported implementation.

  Released high-dollar accounts previously held for registration, coding, and system build issues.

  Transitioned to a central registration and scheduling model, and actively supported D-level managers.

Master of Business Administration ￨ Executive MBA Xxxxxx State University

Microsoft Office ￨ Epic ADT / Prelude Certified ￨ Xxxxxxdence Certified ￨ RTE Certified ￨ Citrix ￨ ICD-9 ￨ Salesforce

Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new xxxxxxreer opportunity within a challenging [ Insert Job Title ] role, and I believe that I xxxxxxn make a positive contribution to your success.

To acquaint you with my background, I xxxxxxn offer proven experience in Multi-Project Management, System / Process Optimization, Operational / Strategic Planning, Trends Tracking / Analysis, and Workflow / Process Policy Development. I am also well-versed in Team Building, Training / Development, Workflow Prioritization, Communixxxxxxtions, Continual Process Improvements, Revenue Cycle Management, Regulatory Compliance, and Issues Resolution, among other areas.

Currently, as a Project Manager for Grand Central, Prelude, and RTE at Northwestern Medicine on behalf of Impact Advisors, I successfully direct a results-focused team through multi-loxxxxxxtion implementation and instance merge processes, including prioritizing and / or re-prioritizing tasks and project needs as goals change and ensuring time-sensitive project deadlines and milestones are met. Within this role, I successfully plan and execute testing events for RTE, registration, workqueues, and workflows, and coordinate all facets of a new RTE functionality project. I also mentor and manage a Grand Central team through change management processes and gap analysis of two instances and versions of Epic.

A sample of my recent accomplishments include:

  Delivering mitigation strategies to adjust to ever-evolving goals.

  Partnering with a clinixxxxxxl team for successful patient movement workflows.

  Partnering with an interface team to ensure ADT needs were met for interface testing.

  Ensuring operational readiness and workflow completion by handling difficult decision-making.

To complement this experience, please note that I earned a Master of Business Administration / Executive MBA from Xxxxxx State University and hold a Bachelor of Science in Kinesiology from CSU, Sacramento.

As this is just an example of my abilities, please refer to my enclosed resume for additional experience in project management, business / applixxxxxxtions analysis, and client services management roles.

I am eager to discuss how my qualifixxxxxxtions uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy