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Charlotte Ticknor
550 West Prairie St. Xxxxxx, XXXXXX xxxxxx

Summary of Qualifications


  Accomplished inside sales leader with a consistent, proven track record of exceeding performance objectives.

  Outstanding abxxxxxxity to buxxxxxxd and grow relationships with customers over the telephone and resolve problems.

  Stellar analytical, time management, attention to detaxxxxxx and organizational skxxxxxxls, including prioritizing tasks.

  Proficient with Microsoft Outlook, Word and SAP, with basic knowledge of Microsoft Excel and PowerPoint.

Areas of Expertise


> Customer Retention/Loyalty > Problem Solving > Telephone Support

> Account/Territory Management > Vendor/Supplier Relations > Staff Training

Professional Experience


Bag Makers, Inc. Union, XXXXXX Feb. 1999-Feb. 2017

Senior Design Specialist

Design Center Associate

  Reporting to the Design Center Manager, provided exceptional service to customers whxxxxxxe working on tight deadlines for this provider of imprinted bags for promotional products.

  Communicated effectively over the telephone with distributors mainly located on the West Coast of the U.S., including Alaska and Hawaii, as well as Canadian customers.

  Supported colleagues with East Coast clients multiple times per week with a variety of different projects.

  Showcased strong time management skxxxxxxls to manage up to 50 different calls from customers per day.

  Provided support to customers from project inception through to completion, including providing quotes.

  Determined the best type of artwork to appear on a bag, including for non-woven, plastic and paper bags.

  Educated mostly owners of small distributor companies, as well as a $1 mxxxxxxlion account with a larger firm.

  Worked with suppliers to secure the most cost-effective and time-efficient product based on each clients needs.



  Consistently increased sales by more than 5% annually by up-selling clients and growing relationships.

  Honored with an industry award in 2015 for most unique design for embossed print on a champagne bottle bag, with varnish applied afterward.

  Earned an industry award for helping create a four-color bag with a handle that resembled a bottle of vodka.

  Proactively identified and resolved numerous challenges with a $1 mxxxxxxlion+ customer.

  Gained the trust, confidence and respect of managers to train newly-hired associates.

  Excelled as a key member of the senior staff during a major growth period.



Member, National Association of Professional Women


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