Resume Company – The Internet’s Very Best

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted

Click HERE!

Yyyyyy x. yyyyyy

138 Bilston Drive Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


  • Dynamic Leader who offers a background in Customer Service, Technical Support, Process Optimization, Call Center Operations, Software Installation, and Troubleshooting; contributes talents in Sales, Contract Negotiations, Production / Delivery Monitoring, and Workflow Prioritization; and exhibits a strong ability to see the big picture at all times.
  • Top Performer who boasts proven career results, and who makes decisions to reflect positively on operations in alignment with a company s vision and goals while driving winning outcomes to meet customer service objectives.
  • Excellent Communicator who builds and sustains synergistic relationships with senior-level management, technical / business peers, and customers, and who excels in autonomous and / or collaborative fast-paced work environments.


Professional Synopsis


Account Specialist Broadband Network Solutions CommScope, Fuquay Varina, XXXXXX 2016 Present


  Capitalize on the opportunity to drive forward-thinking customer service as a primary point-of-contact for managing pre-sales and post-sales communications, ixxxxxxluding supporting business expectations through current processes, tools, and multi-department collaborations while handling written and verbal customer interactions.

  Expertly monitor production and shipment for timely delivery and proactive follow-up with customers, along with facilitating revenue support via quotations, cross-selling, and up-selling activities and entering RMAs using SAP.


Customer Service Representative Mabey, Ixxxxxx., Raleigh, XXXXXX 2013 2015


  Strategically steered efficient scheduling and coordination of high-volume shipments with trucking and brokerage companies and company-owned trucks, ixxxxxxluding reviewing daily shipment plans to maximize internal truck utilization, reduce excess mileage and overall costs, and promote more effective and efficient freight management.

  Proactively liaised among customers to discuss desired delivery / pick up dates and times to improve satisfaction rates, along with comprehensively monitoring shipments and communicating any / all issues as required to customers.

  Prepared quotes for sales representatives, and converted quotes to live contracts oxxxxxxe signed quotes were established.


Technical Support Customer Service GXi International, LLC, Xxxxxx, XXXXXX 2010 2013


  Offered sharp analytical abilities toward providing results-generating Tier 2 Product Support while setting up nationwide GXi service centers to support products, coordinating repair of equipment in an authorized service center, and troubleshooting OPE questions via phone to prevent on-site repairs which was instrumental in driving service success.

  Successfully averaged 50 in / outbound calls daily while cross-training dynamic peers on the large-scale product line.

  Created, developed, and maintained FAQs to support companywide equipment using internal / external website.


Customer Service Technical Support Olympus IMS, Waltham, MA 2006 2009


  Delivered superior customer service while accurately entering domestic and international orders using Visual System database, ixxxxxxluding setting up prospects and building quotes using NetSuite System, issuing RMAs, backing up technical support, and assisting customers with questions regarding Olympus NDT product line to meet key objectives.

  Proactively participated in IQ program where suggestions were implemented companywide, and was recognized for job performaxxxxxxe excellexxxxxxe with a Certificate for Completion of Non-Destructive Testing (NDT) Course.


Customer Service Product Support Brunswick New Technologies, Ixxxxxx., Acton, MA 2003 2006


  Optimized customer services excellexxxxxxe by handling wide-ranging responsibilities within a fast-paced business environment, ixxxxxxluding issuing RMA numbers for ixxxxxxome dealer and end user repairs, assisting sales department by providing critical leads, and providing customers with product knowledge by giving info to dealers and end users.

  Demonstrated experiexxxxxxe in entering warranty replacement and advaxxxxxxed replacement orders, processing credit cards, sending repaired units back to customers, and entering tracking numbers in the event if items were lost in transit.


Customer Service Inside Sales Rainin Instrument, LLC, Woburn, MA 2000 2003


  Played a vital role in assisting the Technical Department with minor repairs on pipettes and laboratory instruments, ixxxxxxluding providing telephone support to customers on product fuxxxxxxtionality to meet and / or exceed objectives.

  Efficiently processed orders using databases such as Oracle 10.7 to Oracle 11i, FileMaker 5.5, and Internet Explorer 6.0, as well as Adobe Acrobat 6.0, Avaya 6400 Phone System, Microsoft Word, Microsoft Excel, and Microsoft Access.


Technical Summary


FileMaker 5.5 Adobe Acrobat 6.0 Avaya 6400 Telephone System SAP Citrix Salesforce Oracle Oracle 11i CRM NetSuite

Inspire Yammer SOPs / BOMs / NIST ISO 9001 / 9002 MAPICS Microsoft Office (Word, Excel, PowerPoint, Outlook, Access)

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:

BBB Rating : A+

Proud Sponsors Of:



For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.