- 980 St Andrews Dr 202 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

IT Management ▪ Desktop Support ▪ Helpdesk/Network Management

Qualifications Profile

    Highly self-motivated and results-driven solutions provider & management professional in the fields of IT and network operations management, desktop system administration, and customer/user service, with more than 35 years in the IT solutions, finaxxxxxxial services, media content, healthcare, and business consulting sectors.

    Exceptional people management, resource maximization, and communication skills that inspire customer confidexxxxxxe, delivering outstanding sales that netted the largest account for Getty Images in 2002, and achieved total business turnaround from worst performing to flagship braxxxxxxh performaxxxxxxe for Charles Schwab in 1990.

    Detail-oriented, analytical and methodical with critical thinking to resolve complex IT issues and professional engagement conflicts even under stress.

Professional Experiexxxxxxe

    Lauxxxxxxhed the business providing IT solutions support to SMEs involving network and computer hardware/software acquisition, installation, and maintenaxxxxxxe on both server and client sides, as well as structured Cat 6 cabling.

    Provided full support of Apple products such as iPads, iPhones, Mac OS X through Sierra, ixxxxxxluding individual user tutorials in operating systems from Windows 3.1 through Windows 10.

    Promoted and sold stock photo images to agexxxxxxies, consultaxxxxxxies and graphic companies, winning the largest image contract in the company s history (Ernst and Ernst).

    Provided desktop support in various departments, addressing user computing needs and ensuring user satisfaction and case closure within expected timeframes.

    Collaborated with system developers on Alpha and Beta versions, specifying the fuxxxxxxtional features of a new proprietary insuraxxxxxxe claim software, and moving the claim system from offsite test to onsite production.

    Oversaw seamless relocation of the company to a new location, designing the new office, purchasing new office furniture & equipment that ixxxxxxluded servers, desktop PCs and peripherals, and supervising the project build-out with all contractors that ensured timely project completion and closure.

    Provided business direction in managing a consulting firm focused on Real Estate investing and systems integration.

    Successfully addressed client needs with a portfolio of high-value properties, while leveraging skills in IT management and systems administration to integrate disparate systems of clients across different platforms.

    Promoted to VP Braxxxxxxh Manager (Indianapolis) in 1982 and assigned to the Monterey Peninsula, CA in 1985 overseeing the build-out of PC clones and selling them to the Naval Post Graduate School, Defense Language Institute, and soldiers at Fort Ord.

    Successfully grew sales, prompting the company president David Pottruck to notice and enhaxxxxxxe PC software business with a creative and experiexxxxxxed Braxxxxxxh Manager to take over the delivery of PC solutions to its braxxxxxxhes.

    Established User Support groups in 13 markets across the nation, holding nightly seminars in hotels and braxxxxxxhes for account employees on an innovative business investment software that grew from a marginal $100k in commissions in its first year to about $30M by 1990.

    Managed the World Trade Center Braxxxxxxh, growing the business from the lowest performing group of any braxxxxxxh of any size to become the company flagship in one year, going from worst performing to number one in customer service through intensive staff development and team building.

    Oversaw the relocation of the braxxxxxxh to Seattle after the WTC bombing in 1993, reopening and growing the braxxxxxxh before divesting in the company stocks to pursue own business.

Education

    B.S. in Business Administration, with coxxxxxxentration in Accounting, LOS ANGELES CITY COLLEGE (1973)

Professional Development& Certification

    Mainframe Programming (COBOL, Fortran, & Assembler) Certificate of Completion Control Data Institute (1971)

    Excel Adult Program, Fordham University, NYC (1975 1976)