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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx ● abc@xyz.com
IT Professional
Infrastructure Management ~ Project Management ~ Vendor Relations
Help Desk Operations ~ Information Systems ~ Department Leadership
Profile
Proven skills in providing, directing, and supervising technical support of desktops, laptops, mobile devices, operating systems, hardware, LANs, WANs, and software.
Ensure high levels of customer satisfaction through seamless communication and cooperation.
Demonstrated capabilities in analyzing, accurately diagnosing, and efficiently rectifying technical errors and issues.
Well-versed in applying regular back-up procedures to safeguard critical business data.
Extensive talents in helpdesk operations, hardware diagnostics, performance tuning, remote support, IT asset management, virtualization, software licensing, and network monitoring to maximize business continuity.
Strong blend of technical, customer relations, and troubleshooting capabilities.
Excel at installing, configuring, updating, and maintaining hardware, software, and peripherals.
Professional Experience
San Diego Automotive Museum, San Diego, CA, 2008 to 2017
Creative Director
Steered all facets of creative design projects from conceptualization and development, to quality control and assurance.
Innovatively created graphics to support new exhibits, promotional efforts, and collateral marketing materials.
Self-employed, 2007 to 2008
Freelance Graphic Designer
Spearheaded projects for clients such as San Diego Automotive Museum in Balboa Park and San Diego County Tax-Collector in downtown San Diego.
Independently oversaw branding, web design, and full-scope layout, concept, and production of brochures, postcards, posters, banners, billboards, packaging, and signage.
Prudential California Realty, Chula Vista, CA, 2003 to 2007
IT Support Manager
Helmed complete spectrum of IT support operations encompassing server management (Exchange, print, application), Intranet design and implementation, remote and onsite workstation support, and network connectivity.
Directed, coached, evaluated, and supervised two technical support employees in performing software installations and backups, troubleshooting laptops and desktops, providing remote support including via VPN, and swiftly resolving network issues.
Instrumental in driving revenue growth for company by creating visually-appealing marketing materials such as brochures, posters, invitations, and website enhancements.
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Yyyyyy x. yyyyyy Page 2 of 2
Pfizer Corp., La Jolla, CA, 2001 to 2002
Help Desk Support Administrator, Tier 2
Delivered consultative guidance regarding IT infrastructure needs for clients desktop and server environment, and directed evaluation, selection, development, and integration of high-impact business solutions.
Administered, configured, maintained, and optimized LAN/WAN to ensure optimal connectivity, security, reliability, and stability.
Directed team of six high-performing Tier 1 support professionals in providing exemplary levels of customer service.
Provided broad-based technical support to remote users, oversaw Windows 2000 migration, and coordinated escalation process as Tier 2 help desk support lead.
IFILM Corp., Hollywood, CA, 2000 to 2001
Information Systems Support Manager
Governed information systems operations for LAN serving 120+ users with full accountability for project management, goal setting, department budget, staffing, vendor relations, and network administration.
Supervised, mentored, and delegated tasks to team of four technical support personnel.
Coordinated technical projects involving software conversions and upgrades, network performance tuning, and video conference configuration.
Proficiently supported Microsoft Exchange and File servers to facilitate e-mail and data access by end users.
Methodically troubleshot, diagnosed, and repaired or replaced hardware/software for Macintosh and Windows desktops and laptops.
Played a lead role in planning and orchestrating effective migration of Novell users to Windows environment.
Education
BS, Computer Science (in progress)
California State University, Los Angeles, CA
Web Publishing Certificate
University of California, San Diego, CA, 2009
BA, Graphic Design
Art Institute, San Diego, CA, 2008
Technology
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Photoshop, Illustrator, Flash, InDesign, After Effects, Dreamweaver, CSS, JavaScript, Drupal, Image Ready, HTML, cross-platform proficiency (Mac & PC), TCP/IP, VPN, DHCP, SMTP, Timbuktu, Windows 7/8/XP/Vista, Linux, Active Directory, VoIP, Open Office, Oracle, Microsoft Visio, Packet Tracer, Wireshark, VMware, Virtual Box, firewalls, antivirus applications, Novell, Cisco routers and switches, RAM, BIOS, video & sound cards, NICs, power supplies, Microsoft Exchange server
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